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Working Offline how change to Online. Outlook. Desktop anf…

Customer Question
Working Offline how change...

Working Offline how change to Online

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Desktop anf Laptop both showing Offline

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes - I think one of my gmail accounts is causing the problem. Not received gmail on that one account for days.

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/19/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What version of MS Outlook are you using -- 2003, 2007, 2010, 2013 or 2016?
  3. Are you still able to access your Gmail accounts using a web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Category: Email
Satisfied Customers: 2,556
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