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My email was updated and it made me administrator now my…

My email was updated...

My email was updated and it made me administrator now my email works fine but my wifes will not come on or guesst she was the administrator

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Mine is yahoo hers it century link

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Computer login password

Technician's Assistant: What troubleshooting have you tried?

Turn off for 20 min. called century link said call you , added her to my family gave her pass word nothing works, in accounts Micro game up and updated the computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Help

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/20/2018
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> My email was updated and it made me administrator now my email works fine

> my wifes will not come on or guesst she was the administrator

What guest or administrator are you referring to? User account types of your operating system such Windows or macOS?

Or do you mean your email addresses are with your own domain, you or your wife could be the email administrator of your email services?

Please clarify. Thanks.

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
windows 10 wife set up computer we have 3 accounts to sign in 1 for me 1 for my wife 1 for guest on 1 computer we each have our own sign in it was very slow then my email came up said I need to update Microsoft so the computer change a lot of security files then it automatically changed every thing now it says I'm the administrator and mine works good but none of the other accounts will come up on screen but she can get on her tablet and see her email but not on the computor
Customer reply replied 4 months ago
Ok thank you
Customer reply replied 4 months ago
ok I just received text for the charge , I have to go to work now but computer is left on for you to fix thank you
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,024
Experience: Systems Administrator
Verified

go here to connect me; https://tinyurl.com/y9tzw9z4
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
I must leave to go to work the computer is on thank you.

I need you to connect me, come back here when you're available.

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Customer reply replied 4 months ago
Ok I have to go to work right now but computer is on

come back here when you're available.

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Customer reply replied 4 months ago
I am hear now , Cody email technican
Customer reply replied 4 months ago
I got a email saying I sent it to the wrong place.
Customer reply replied 4 months ago
can you call me to tell me what to do

are you free now?

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Customer reply replied 4 months ago
The screen went blank
Customer reply replied 4 months ago
Sorry it got off I turned it back on and tried Tammy still no screen
Customer reply replied 4 months ago
Teck Dega back on on Tammy no screen came on

ok login as yourself, we'll have to recreate their profiles

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Customer reply replied 4 months ago
I entered my password ***** came on that's the one that works
Customer reply replied 4 months ago
If we did away with the administrator would they all work
Customer reply replied 4 months ago
Barb preparing windows still there

ok lets let it go for a few more minutes

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Customer reply replied 4 months ago
5 dots going around but still looking at Barb preparing windows
Customer reply replied 4 months ago
The screen just came on
Customer reply replied 4 months ago
The monitor went to sleep so put it back on still showing on bottom of screen.but your message box is not there

ok be right back, created new profile but now start menu won't work

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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
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