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Att has screwed up my email password. How do I change my…

Customer Question
Att has screwed up...

Att has screwed up my email password. How do I change my password ***** my email accout ni Thunderbir. When I go to account settings it only shows normal password

Technician's Assistant: Are you logged into your email account on any other devices?

On two computers and my Iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not sure

Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/19/2018
Email technician: Ugo A, Computer Software Engineer replied 4 months ago
Ugo A
Ugo A, Computer Software Engineer
Category: Email
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good evening,

My name is Ugo.

I did a little bit of research and found an AT&T forum posts that seems to tackle your issue: https://forums.att.com/t5/AT-T-Internet-Email-Security/after-password-reset-cannot-get-mail-from-thunderbird-or-iphone/td-p/3601541

Please let me know if this solves your problem or not so we can move forward. Thanks.

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Customer reply replied 4 months ago
This didn't solve the problem. I can find my emails on iInternet Explorer which I do not use. I need to input the new password ***** Thunderbird. I cannot find out how to do that.
Customer reply replied 4 months ago
I want a new expert. your solution did not solve the problem.
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Ugo A
Ugo A
Ugo A, Computer Software Engineer
Category: Email
Satisfied Customers: 72
72 Satisfied Customers
Experience: Software Engineer at Quadrant

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