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I have a new galaxy tab s3. I cannot get into my aol acct.

Customer Question
I have a new...

I have a new galaxy tab s3. I cannot get into my aol acct. Have addresses for both acct but no pass words. Same mobile phone number for both acct. What to do?

Technician's Assistant: Are you logged into your AOL account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Both

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not at the moment

Submitted: 6 months ago.Category: Email
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Answered in 11 minutes by:
3/19/2018
Email technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 6 months ago

May I know if you have tried resetting password ***** your AOL account?

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Customer reply replied 6 months ago
I cannot get into it. One email is the security server for the other. I have acct with Gmail?
Email technician: Aparna Indresh,
 replied 6 months ago

Okay,may I know how do you access your Aol email account is it through phone,browser,tablet?

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Customer reply replied 6 months ago
Tried often
Email technician: Aparna Indresh,
 replied 6 months ago

Okay,May I have your Aol email address so that i can check for the password ***** option from my side?

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Customer reply replied 6 months ago

******

Email technician: Aparna Indresh,
 replied 6 months ago

We just sent an email with the reset link to a******@aol.com. You must click the link to complete the password *****

For security purposes, this link will expire in 72 hours.

If you do not see the email please check your spam folder.This message is for***@******.*** email account.

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Customer reply replied 6 months ago
Can I use my phone # for the code to open?
Email technician: Aparna Indresh,
 replied 6 months ago

I am sorry but you have added your a******@aol.com account as your recovery email so it is not possible to get the code on your phone.

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Customer reply replied 6 months ago
You have been OF no help so far? If I cannot open either ultimatelawyer or attydavidtyoung how can I get the reset code?
Email technician: Aparna Indresh,
 replied 6 months ago

Sorry for the inconvenience caused in this case you can contact AOL support by dialing this number 1-***-***-**** (Mon-Fri: 8am-1am ET; Sat-Sun: 8am-10pm ET)

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