Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I don't know my original password and I need to change it…

Customer Question
I don't know my...

I don't know my original password ***** I need to change it How do I do that?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just want a password. Maybe I never had one to start with.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/19/2018
Email technician: Kraig, Computer Support Specialist replied 4 months ago
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 604
Experience: Using and troubleshooting email problems for many years.
Verified

Hi, I'm Kraig. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Ask Your Own Email Question
Email technician: Kraig, Computer Support Specialist replied 4 months ago

What service are you trying to change your password *****?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have not been able to log into my yahoo e-mail account
I have not been able to log into my yahoo e-mail account because I think my password ***** hacked and changed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My wife and I wanted to arange to get tickets to a museum
My wife and I wanted to arange to get tickets to a museum and went online. This entailed resetting her membership password ***** is the one with the membership - but the link sent to her inbox is prob… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I'm signed into Google with the "rocketmail.com" address
I'm signed into Google with the "rocketmail.com" address which was canceled during the major breach some years back. It's apparently difficult, if not impossible, to correct or update to my current em… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Need to reset my yahoo password, don't know the original
Need to reset my yahoo password, don't know the original one … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I had an email account that I had not used in years. I need
I had an email account that I had not used in years. I need to pull it up with the emails in it. Gmail is saying it is no longer there. Can you help me. Sally King … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
Can two gmail accounts be linked? it seems as if mine are. I
Can two gmail accounts be linked? it seems as if mine are. … read more
Mr.Med
Mr.Med
1,192 satisfied customers
I can't get anatomy gmail account and I don't remember
I can't get anatomy gmail account and I don't remember changing the password. This is anew macair. I am very frustrated because I can't get into the Apple Store. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I had a home personal account for: [email protected]
Hi, I had a home personal account for:***@******.***. Then I started different account at work:***@******.***. I don't work there any more. I tried my home email, could not remember password, but got … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I can;t get in to my E-mail because they now ask for the
I can;t get in to my E-mail because they now ask for the "Master Password" I have never had to enter the password ***** I have had trouble with receiving any e-mails (SPAMS or from my Friends or Subsc… read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
I can't receive updated email on my I phone. I get an
I can't receive updated email on my I phone. I get an advisory to provide the username and password ***** AOL When I use what I think are the user name and password, I get a message that they are inco… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I was trying to change my email password because I needed it
I was trying to change my email password ***** I needed it to log into a project I was working on. I was logged into my email acct. and didn't remember the password ***** I thought it would be better … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Several weeks ago (maybe a month or more) my gmail account
Several weeks ago (maybe a month or more) my gmail account could not be accessed. Because it is not my main account, I just never got around to correcting this. I believe I heard that gmail (or itunes… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I have had to reboot my phone and everything has worked out
I have had to reboot my phone and everything has worked out address is***@******.*** Thanks for help you can give mefine until I get to my google / gmail account that I had to set up to set up my phon… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Its asking me for a password. been using the email for
Its asking me for a password. been using the email for years. never needed a password ***** and dont have a clue what it would be … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My phone was stolen so I got a new phone today. They tried
My phone was stolen so I got a new phone today. They tried to put my gmail into it but the password *****'t working. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I need to change my yahoo password and not sure how to do
I need to change my yahoo password ***** not sure how to do it … read more
Cris
Cris
60 satisfied customers
I have been blocked out of my email. My cell coverage is
I have been blocked out of my email. My cell coverage is poor, so please call me on my land line(###) ###-#### Need help! thanks, Gary. This is what happened...I completely forgot my password, so you … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Google is not recognizing my gmail address or password -
Google is not recognizing my gmail address or password ***** therefore not getting nor being able to send mail … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x