Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I don't remember my password. My phone number is

Customer Question
I don't remember my...

I don't remember my password.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone number is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I had computer problems and have to reset my email account, but don't know my password ***** any security questions. My user name is patricia28a.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 18 minutes by:
3/19/2018
Email technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 4 months ago

May I know who is your email provider for example Gmail, Yahoo?

Ask Your Own Email Question
Customer reply replied 4 months ago
Charter is my provider.
Customer reply replied 4 months ago
I only need to be able to get my password, or change it. When I tried to set up a new account, and typed in my email address, the answer was that an account already existed for that address. So I either need to set up a new account or retrieve my original password. I apparently had a password ***** the account was first set up, but since I am the only one using the computer, it wasn't necessary to have to use a password ***** time I accessed my email, so I don't remember what it was.
Email technician: Aparna Indresh,
 replied 4 months ago

We can try to reset the password ***** your charter account Please click on this link https://www.spectrumbusiness.net/support/article/support/how-retrieve-your-username-and-reset-your-password and follow the steps to reset your password ***** your charter account.Please let me know if it works for you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I haven't used my yahoo email address in almost ten years
I haven't used my yahoo email address in almost ten years and don't remember the password. However, someone is using that account to access my Facebook page, which I set up with that account a decade … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
I need to recover my email address. Gmail. Phone which was
Phone which was stolen from me yesterday I need to get my contacts … read more
Aparna Indresh
Aparna Indresh
529 satisfied customers
I forgot my yahoo password.My husband died and I can't
i forgot my yahoo password.My husband died and I can't remember it … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Had to reset my password this morning and now I don't
Had to reset my password ***** morning and now I don't remember it. Can't sign in to change my email or updated phone number … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Don't remember password. I don't remember if I set up
I don't remember if I set up security questions and I have had to change phone # because my smart phone battery died yesterday … read more
Moses C
Moses C
Bsc
775 satisfied customers
Don't remember password. I don't remember if I set up
I don't remember if I set up security questions and I have had to change phone # because my smart phone battery died yesterday … read more
Aparna Indresh
Aparna Indresh
529 satisfied customers
Can not remember password to sign into my gmail account.
can not remember password ***** sign into my gmail account … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I cannot access my email account. The message says
I cannot access my email account. The message says authentication failed in sending user name. … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
Updated my gmail password and cant remember what I put in. I
updated my gmail password ***** cant remember what I put in … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
Have had gmail account [email protected] Today
Have had gmail account *****@******.***. Today for first time in memory it asked for my Google account password. Haven't the foggiest. Asked name of best friend from childhood. typed in what i most li… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
My phone was broken so i had to get a new one the problem is
My phone was broken so i had to get a new one the problem is i cant remember my login user name or password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I forgot my gmail password and no longer have or remember
I forgot my gmail password ***** no longer have or remember the number associated with my gmail please help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't reset my password I can't remember the old one or my
I can't reset my password ***** can't remember the old one or my old phone number I'm not prompted with any security questions. I used a recovery email and then I put in the verification code and it s… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
Ok, I have a bellsouth.net email acct. I was receiving my
HI, my name is***** have a bellsouth.net email acct. I was receiving my email on my android up to Jan.3 2018. I then tried to access email from my new laptop with windows 10 and outlook 2016. This ema… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get into my gmail. I set it up in Jan 2013 and never
I can't get into my gmail. I set it up in Jan 2013 and never had a problem with it so I don't remember any of the stuff I set it up with. It's just always popped me in when I clicked on it so I don't … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I did a hard reset on my phone, it asked for my gmail
I did a hard reset on my phone, it asked for my gmail account, I did not know my password ***** I reset it. Now I am not able to get into my phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a broken cell phone....trying to recover my account I
I have a broken cell phone....trying to recover my account I can't remember Yahoo number........help.......need G code … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Two Things lforgot my password and USER NAME MY email
Two Things lforgot my password ***** USER NAME MY email address is***@******.***. And they aol is telling me that I don't have arecovery system. What can I do to change my password ***** users name … read more
Tim
Tim
Bachelors in Information Technology
396 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x