Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I would like to charge back to my old gmail address:

I would like to...

I would like to charge back to my old gmail address : ***@******.***. Rather than the "new" one, which is***@******.***. Mike

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

All of the above.

Technician's Assistant: What troubleshooting have you tried?

Nothing except to go to my Google account site.

Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
3/19/2018
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,937
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you know the password ***** your old gmail account ?

Are you using a windows or mac computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Customer reply replied 4 months ago
See my initial note for old and new google e-mails. I'm now on a Mac desktop computer. Password ***** old (?) gmail account is possibly Bus2inferno (my current & latest), but possibly you might try bbcbmg1962. Mike

How do you access your gmail account on this computer ? is it through web browser like safari,Chrome or using email application like mac mail,Outlook ?

Ask Your Own Email Question
Customer reply replied 4 months ago
Safari

OK when you go to www.gmail.com do you get your new gmail address ?

Ask Your Own Email Question
Customer reply replied 4 months ago
the site requests my gmail address... gmgpchen2 results in a lot of ads or things to do that I do not want to address now. Mike

Gmail sign in page wont show any ads.Are you sure you are in the gmail page?

Please use this link and see if its still showing the same page : - www.gmail.com

Let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
Not at this time. I'll address this problem later. Is this consultation a free one? Mike

OK.

No this is a paid and independent Q&A and Tech support providing site.If you wish to continue later you can do that too.

Ask Your Own Email Question
Customer reply replied 4 months ago
Thanks, John, for your patience. Your link got me directly to a page in my account about recent activity. Mike

OK do you wish to continue now or is that all you needed?

Ask Your Own Email Question
Customer reply replied 4 months ago
I can access this page on my own using the***@******.*** address and latest password ***** but it doesn't tell me how to revert back to my old***@******.*** e-mail address. Mike

OK got it.

One the top right of that page you can see your new email address name click on it and then click on sign out.Then let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
On clicking on my account symbol, the new password (*****@******.***) displayed. I try clicking it with no results. Then I signed out. Sorry for the slowness in my ability to do these maneuvers in responding to you...Mike

No problem.

When it shows you new account name in the sign in page click on it and it will show use another account in there you can type your old email address and then click on next to enter the password ***** it and sign.

See how that goes and let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
I do think that worked and allowed me to enter the phone number for my new iPhone as well. I let you know if on return to www.gmail.com via the old, original g-mail address, that it works. I try it again soon.. Thanks very much...Mike

You are welcome.

Are you going to check it now?

Ask Your Own Email Question
Customer reply replied 4 months ago
I did and both accounts now display - with choice. Thanks again. Mike

Really Glad to know that.

Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,937
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified
John and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,937
5,937 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I had an Acer tech help me do a powerwash, he said I would
I had an Acer tech help me do a powerwash, he said I would NOT loose my google docs, I did. Can you help recover them? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I need to set up a YouTube account for a automotive company
Hi there, I need to set up a YouTube account for a automotive company I work for but rather than set up a new Google account, I would like to use their existing Google account. But, herein lies the pr… read more
Micky
Micky
Lead Systems Administrator
High School or GED
99 satisfied customers
Help me please!!!!!!!! I can't recover my google account,
Help me please!!!!!!!! I can't recover my google account … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I have bought a new smart phone and want to access gmail. I
I have bought a new smart phone and want to access gmail. I am permanently logged onto gmail on my desktop computer, but I have forgotten my password ***** have tried to recover it with no success. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
For some reason, I can't access my gmail account on my new
For some reason, I can't access my gmail account on my new laptop. It says someone else already has that account. Yes, it's me. I have no trouble logging on using my iphone and desktop computer. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I was recently talking to a Cheryl from Google gmail account
I was recently talking to a Cheryl from Google gmail account and she had an REF# ***** recovering my gmail account and she said she would call be back to walk through everything with me and I have not… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an old gmail account I want ro delete and create a
I have an old gmail account I want ro delete and create a new google account. I don't remember the password ***** have tried all th ways to get a eset. what do I do? Help. … read more
Kraig
Kraig
Broadcast Engineer
Diploma (Honors)
434 satisfied customers
I answered a twitter feed and it took me to a explicit site
I answered a twitter feed and it took me to a sexual explicit site that now sends unsolicited texts to my gmail, how do i delete the gmail account? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I just created a gmail account on my MAC. I wanted to
Hi Pearl, I just created a gmail account on my MAC. I wanted to install google photo app. If I understand I have to do this direclty on my phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a google / Gmail account that's not been used for
I have a google / Gmail account that's not been used for some years that I wish to activate . The email address used to log in is***@******.***. Ive forgotten the password ***** have asked the people … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Is there a charge service? Am trying to open a gmail
Is there a charge for this service? Am trying to open a gmail account, and have now tried twice. When try to use the passwords I chose, Google keeps saying someone has that account. I know, it is me. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Recently I moved from South America to the US. Because of
Recently I moved from South America to the US. Because of that I have several Gmail accounts that I cannot access and cannot recover. Now I am very grateful with Google and welcome their striving for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I could not get into my gmail account. it would not accept
I could not get into my gmail account. it would not accept my password. I had many things wrong with my computer so I hired a company to fix them. They created a new gmail account for me and i believe… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
My wife and I have the following setup: 1. Windows 8.1
My wife and I have the following setup: 1. Windows 8.1 phones. 2. Windows 8.1 PC. 3. Outlook 2013 on the PC. 4. A Gmail address each. This is the address we give out. 5. One Microsoft account with my … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I had a google drive (classic) with many documents on it. I
I had a google drive (classic) with many documents on it. I thought I could set up a second google drive from the same personal computer, with a different email address. Now I can't access my first go… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I opened a GMail account on 9-24-13 in order to work a business
I opened a GMail account on 9-24-13 in order to work a business and I no longer am with this company and would like to open a new account to replace the old one! Also, I have tried to open my GMail Ad… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
A number of years ago I had a gmail account = [email protected]
A number of years ago I had a gmail account =***@******.***. My only other email address was***@******.*** I moved from aol to comcast - no more AOL account. I later tried to get into my gmail account… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I just opened a new g-mail account although I already have
I just opened a new g-mail account although I already have one under another name. I want to use the new account on another computer (computer #2). If I try to access the new account by clicking on g-… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x