Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I made a LARGE ERROR. I wanted to change my AOL email

Customer Question
I made a LARGE...

I made a LARGE ERROR. I wanted to change my AOL email address. (It was***@******.***). I changed it to***@******.*** (I think) - I should NEVER have changed or tried to change it. Can I PLEASE GET MY OLD EMAIL ADDRSS RESTORED. -***@******.***.

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

Apple Mac desk computer, I-Pad and Verizon cell phone.

Technician's Assistant: What troubleshooting have you tried?

I cannot get my old email files - I've tried.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No - just PLESE restore my old email -***@******.*** (which I have had for MANY YEARS.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
3/19/2018
Email technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 157
Experience: Professor at DeVry University
Verified

Hello there! You can't modify or change an AOL username once you've created it. So the good news is it should still be there if you did not delete it.

To this to regain access to your AIM account:

  1. Visit the Let's reset your password page.
  2. Enter your username or email address in that text box.
  3. Click Next.
  4. Type the email address you specified for account recovery.
  5. Click Submit.
  6. Enter the answer to your security question.
  7. Click Submit.
  8. Enter a new password, and then do it once more to verify that you typed it correctly. It's best to choose a secure, "hack-proof" password.
  9. Click Submit again and then Continue.

If this work, please give me a 5-star rating!

Ask Your Own Email Question
Email technician: Jeevan DSouza,
 replied 4 months ago

You simply created a new account but your old one should still be there

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeevan DSouza Your Own Question
Jeevan DSouza
Jeevan DSouza
Jeevan DSouza
Category: Email
Satisfied Customers: 157
157 Satisfied Customers
Experience: Professor at DeVry University

Jeevan DSouza is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I received a phone call from a aol tech saying there is a
I received a phone call from a aol tech saying there is a problem with my AOL email? wanted me to open my account . would like to know if I have a problem , cause I am having problems sending aol mail… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I need to change email address attached to iCloud. I don't
I need to change email address attached to iCloud. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I made a mistake and got myself on AOL. I'm 93 - stupid.
I made a mistake and got myself on AOL. I'm 93 - stupid. I've been Verizon for years. Please get me off AOL! PLEASE … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
It's my gmail. Both. However, i have had the account for
however, i have had the account for over 10 years. And I recently change my number. This a password ***** … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have changed my email from to [email protected] com.
I have changed my email from***@******.*** to [email protected] com … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
Austrian inswill not let Verizon activate. I do not have
Austrian inswill not let Verizon activate. I do not have pass word from. 7years. Ago. peekgloriagmail.com. 7 years ago. Can you please help. I cannot get my new phone Activ as Ted ???? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Can'taccess my email. Verizon.net. Through my desk top.
verizon.net switched to AOL but I kept my old email address which was the***@******.*** It has been working until AOL asked for my user name and password ***** it wouldn't take. I have tried everything and I cannot get it to take my user name and password. Tried calling they gabve me a number. It didn't work either. Very frustrated a couple of weeks now..... … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Ever since it got changed from Verizon to AOL, my husbands
Ever since it got changed from Verizon to AOL, my husbands email receives no messages. His email address is***@******.***. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I've used Thunderbird since 2010 and absolutely loved it
I've used Thunderbird since 2010 and absolutely loved it -except thought the spam filter was hard to use or ineffective -so I got way too many junk emails. I had a Verizon address (which I am having t… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I've been on Verizon e-mail for many years. It is now Aol..I
Hello! I've been on Verizon e-mail for many years. It is now Aol..I want to change it to***@******.***...please help me do this … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I believe I opened a gmail account a couple years ago with
I believe I opened a gmail account a couple years ago with the address***@******.*** but never used it. I've been with verizon for many years at***@******.*** but they're getting ready shut their emai… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Verizon for internet service but would like to continue but
Verizon for internet service but would like to continue but have gmail can I do this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I am following instructions on shifting email on my iphone
i am following instructions on shifting email on my iphone from Verizon.net to aol., retaining the verizon.net address. On the Settings page, I am asked for my password. I've tried my Verizon password… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I keep asking Yahoo to send an account key to my recovery
Hi Pearl I keep asking Yahoo to send an account key to my recovery address (2 days) but nothing so far. I don't have a cell phone to use as an alternative. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
Last week I got a new cell phone, LG5 Verizon and a new
Last week I got a new cell phone, LG5 Verizon and a new tablet. I can get my gmail on the tablet but not the phone. I have spent hours at home trying to get it running w/o success. I have been to 3 ve… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Can't get one of two Aol email from either the Apple mail or
Can't get one of two Aol email from either the Apple mail or the their servers. Both of those e-mails were sold by verizon clients to AOL, used the same email addresses - (i.e.***@******.***) and pass… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
received many not deliverable notices. aolemail access blocked.
received many not deliverable notices. aolemail access blocked. email compromised. need to establish new password. This happened before on another server. ended up with 1000's of non deliverable email… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I can no longer get my e-mail since I changed from Comcast
I can no longer get my e-mail since I changed from Comcast to AT&T. I retained my Comcast address. also, my password ***** work. I keep changing it & think it's OK but I can,t get in. now I am shut ou… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x