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I have forgotten my password and am trying to get it insink…

Customer Question
I have forgotten my...

I have forgotten my password ***** am trying to get it insink with my computer

Technician's Assistant: Are you logged into your email account on any other devices?

Yes i am on my phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Im not sure this is all new to me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i dont think so

Submitted: 5 months ago.Category: Email
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Answered in 11 minutes by:
3/19/2018
Email technician: Aparna Indresh,
 replied 5 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 5 months ago

May I know for which account you forgot the password?

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Email technician: Aparna Indresh,
 replied 5 months ago

okay, So it sounds like you forgot the password ***** your Gmail account so in this case we can try to reset the password ***** your gmail account let me check for the password ***** option from my side.

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Email technician: Aparna Indresh,
 replied 5 months ago

May I know the last password ***** remember using with this Google Account?

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Customer reply replied 5 months ago
Stoney1979
Email technician: Aparna Indresh,
 replied 5 months ago

To get a verification code, first confirm the phone number you added to your account (•••) •••-••57.

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Email technician: Aparna Indresh,
 replied 5 months ago

A text message with a 6-digit verification code was just sent to(###) ###-####Please let me know the code.

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Customer reply replied 5 months ago
G395901
Email technician: Aparna Indresh,
 replied 5 months ago

Please answer your security question

First phone number?

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Email technician: Aparna Indresh,
 replied 5 months ago

When did you create this Google Account?

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Customer reply replied 5 months ago
I am not really sure
Customer reply replied 5 months ago
I really have memory problems
Customer reply replied 5 months ago
Sorry
Email technician: Aparna Indresh,
 replied 5 months ago

May I know if you have any recovery email which you can access now?

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Customer reply replied 5 months ago
I can get my emails o n my phone but can not set it up threw my computer. This is what I am trying to do
Customer reply replied 5 months ago
Is that what you are asking
Customer reply replied 5 months ago
Sorry I'm so confusing
Email technician: Aparna Indresh,
 replied 5 months ago

I am asking for the recovery email address which is associated with your gmail account so that you can get the verification code in it?

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Customer reply replied 5 months ago
Maybe***@******.*** but I erased that account
Customer reply replied 5 months ago
That can not help us
Email technician: Aparna Indresh,
 replied 5 months ago

I am sorry but without having access to recovery email address and also answer to security question it is not possible to reset the password ***** your gmail account.

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Customer reply replied 5 months ago
Is the security question(###) ###-####
Customer reply replied 5 months ago
Can you call me on my phone
Email technician: Aparna Indresh,
 replied 5 months ago

I am sorry but without having access to recovery email address and also answer to security question it is not possible to reset the password ***** your gmail account.

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Category: Email
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