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I was scammed out of $599 dollars this past Wed. It. The…

Customer Question
I was scammed out...

I was scammed out of $599 dollars this past Wed. It

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

The payment was made using 2 Google Play cards, one for $500, and one for $99.00. Our local police and bank were notified and i had to wait until everything posted to our bank account. I have the cards plus my receipts for the cards with the activation codes and redemption numbers. What can be done. It was supposedly a government grant. thank you. Our email provider is Google

Technician's Assistant: The Email Technician will be able to walk you through that. How do you usually access your email? On a phone or tablet, or through a web browser?

By my phone. i tried to send the information through my phone, with pictures and for some reason it would not go through.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am at work so all i have with me are pictures, actual documents are at home. I can see redemption numbers on cards and card numbers from the pictures though.

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/19/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,796
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

If the payment was done on Google Play, have you reported this scam to Google?

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Customer reply replied 3 months ago
I tried to do this through Gogle Play 3 times over the weekend with pictures and receipts but for some reason they were not excepted.
Email technician: bbao, IT Consultant replied 3 months ago

> they were not excepted.

Do you mean "accepted"?

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Customer reply replied 3 months ago
sorry.
Email technician: bbao, IT Consultant replied 3 months ago

Please report unauthorized charges here.

https://support.google.com/googleplay/answer/2851610?hl=en

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Customer reply replied 3 months ago
ok, doing this on my phone now.
Customer reply replied 3 months ago
I tried, and it says this site can't be reached.
Customer reply replied 3 months ago
I am not paying anymore money, i should not have to so do not take anymore, thanks
Email technician: bbao, IT Consultant replied 3 months ago

> this site can't be reached.

Do you mean the above link I provided did not work at your side? I just tested it again, it works.

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Customer reply replied 3 months ago
Won't work on my phone.
Email technician: bbao, IT Consultant replied 3 months ago

Which device are you using to read my messages including this one?

Are you able to click HERE to see what happens?

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Customer reply replied 3 months ago
Refund my unauthorized $48.00 to my acct. I have notified local authorities.
Email technician: bbao, IT Consultant replied 3 months ago

I am just a technician here for your technical challenges only. As I have no any access to your billing info, please speak with JustAnswer Customer Services for any of your billing concerns.

JustAnswer Customer Services

http://ww2.justanswer.com/help

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Email technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,926
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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