Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I keep getting emails about someone using my accont,

I keep getting emails...

I keep getting emails about someone using my accont

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Customer:***@******.***

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Home computer and call phone

Technician's Assistant: What troubleshooting have you tried?

Nothing, I don't know if it is real or a scam

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/19/2018
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,885
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question

May I know if you're getting these emails from AOL official ID or someone else is sending them?

Ask Your Own Email Question
Customer reply replied 4 months ago
no, is this a scam, what is the phone # to I tunes. I want to speak to a live person

This is 100% scam. Please do not reply back to them.

Never ever provide any confidential information to them.

This is a phishing attack so as to collect the personal information.

In order to keep your any email account safe, you just need to change your email account password ***** least once in 3-6 months.

If you have other queries, please let me know.

I will be glad to answer your any follow up queries.

And kindly take a second to rate my service(-OK or more-by scrolling up and clicking stars at the top of the page and choose Submit).

Ask Your Own Email Question
Customer reply replied 4 months ago
i don't know where to go to log on or what my password *****

Do you have any Apple ID?

Ask Your Own Email Question
Customer reply replied 4 months ago
I don't even know

Do you have Apple iPhone or a mac computer?

Ask Your Own Email Question
Customer reply replied 4 months ago
no just android

I suggest you to please ignore this email and there is no need to do anything in case..

f you have other queries, please let me know.

I will be glad to answer your any follow up queries.

And kindly take a second to rate my service(-OK or more-by scrolling up and clicking stars at the top of the page and choose Submit).

Ask Your Own Email Question
Customer reply replied 4 months ago
my daughter had iphone long time ago, but she has her own plan now with her own phone and id

Simply ignore these emails and do not open them again and again.

Choose/select them and put into spam/junk folder.

Before leaving this page, kindly take a second to rate.

Regards, Sandy

Ask Your Own Email Question

May I know if you have any other query regarding this issue?

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,885
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sandy Your Own Question
Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,885
6,885 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

Sandy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I got an email that my accont was suspened is this true.
i got an email that my accont was suspened is this true … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
It was stolen someone has hacked my email Microsoft has been
It was stolen someone has hacked my email Microsoft has been calling..all I have is a cell phone … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I keep getting. I keep getting emails about renewing my
I keep getting emails about renewing my microsoft license or my computer will shut down. When I tried to communicate my computer hotmail will not respond. Is this a scam? What shell I do to get my email working? Is my hotmail through microsoft? … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I juat got a recorded call from someone saying hackers were
I juat got a recorded call from someone saying hackers were trying to get on my computer now. Is this true or a scam … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have been called by someone that says he is with google
Andy I have been called by someone that says he is with google about my gmail account. They say someone is using it and asked me if i knew two people. I hardly ever use gmail. they have called 5 06 ti… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I got a phone call from a supposed Microsoft person, saying
I got a phone call from a supposed Microsoft person, saying that my computer was compromised, and my financial accounts were compromised, and he wanted access to my computer. I cut him off, is this re… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
There's nothing wrong with my email I think I'm being
There's nothing wrong with my email I think I'm being scammed and I have an email address it keeps wanting me to send money across Seas … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I just got a notice that my I phone has been locked by apple
I just got a notice that my I phone has been locked by apple id. It wants a selfi of me and my drivers license. It also wants by social security info. I feel this is a scam. What is going on??? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I keep getting emails or phone calls from Windows Security
I keep getting emails or phone calls from Windows Security regarding suspicious activity with a phone #. I haven't responded. Is this for real or a scam? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I had a problem with my home computer over the weekend and
I had a problem with my home computer over the weekend and it froze up. After trying to get out of it several times I did call the number. they were able to get in to my computer and fix the problem. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Got a msg I on my lap top that it has been affected by a
Got a msg I on my lap top that it has been affected by a Trojan virus and I need to call 1-***-***-****. Is this real? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I received a new I phone 7 and can't get on to my regular
I received a new I phone 7 and can't get on to my regular facebook page. I called someone that said facebook and pad 99.00 and it was a scam … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
This the reason for my question is I keep receiving calls
Good morning Pearl this ***** ***** the reason for my question is I keep receiving calls from someone who says his name is ***** ***** aol, stating I am sending spam email to other people which is not… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I found that I had three different Avast accounts. I paid
I found that I had three different Avast accounts. I paid $100 to a company in California to have them removed. Then, I found I was still getting billed and called one of the MANY phone numbers for Av… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received an email on Feb. 26 telling me it was a security
I received an email on Feb. 26 telling me it was a security report for***@******.***. My iPhone was supposedly used to access this account. I do not have this gmail account. I am concerned that somebody has gotten into my computer. Can you help me with this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I'm trying to get to so I can request for my girlfriend
I'm trying to get to***@******.*** so I can request for my girlfriend Lisa Barnett to come home … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
REceived notice of spyware on my husbands computer with a
REceived notice of spyware on my husbands computer with a number to contact. Husband called and talked to technician and two fees needed to repair damage. i.e. $99 and $150. They said they were workin… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Has a neighbor who had a pot up from Microsoft to call
Has a neighbor who had a pot up from Microsoft to call 1-***-***-**** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x