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I want to take the password off my phone. I forgot it. It…

I want to take...

I want to take the password ***** my phone. I forgot it. It will not accept my e-mail. I do not want a password ***** it. I can not open hy phone.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Computer

Technician's Assistant: What troubleshooting have you tried?

I have tried to get the telephone number of the company to take it off. I have not tried any troubleshooting

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

When I open my phone, it will not accept my password.

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Answered in 3 minutes by:
3/19/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the phone with the issue?

Thank you

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
LG

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 5 months ago
Will this process take the password ***** my email off my cell phone so I can use it? How long will this take? How will I know if it has been restored to it regular use?

yes it will, please do the instructions as we do it via the computer

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Customer reply replied 5 months ago
why is it taking solong

I am not sure as I am waiting on you to do the instructions I gave you... are you doing these?

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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