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The account password for one of my email addresses has

Customer Question
Hello. the account password...

Hello. the account password ***** one of my email addresses has dropped out & I do not have a memory of what it was. How can I reset the password *****? susan

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No. all that info has gone.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nothing else thank you

Submitted: 3 months ago.Category: Email
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Answered in 1 hour by:
3/19/2018
Email technician: arsufi2002, Other replied 3 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,769
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Email technician: arsufi2002, Other replied 3 months ago

May i have your email address?

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Customer reply replied 3 months ago
the one the password ***** off from?
Customer reply replied 3 months ago
the other email address that you can send messages to is***@******.***
Customer reply replied 3 months ago
The email address that has dropped its password ********@******.***
Customer reply replied 3 months ago
hello are you there?
Email technician: arsufi2002, Other replied 3 months ago

Sorry, i didn't understand?

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Email technician: arsufi2002, Other replied 3 months ago

So you need to retrieve the password ********@******.***, right?

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Email technician: arsufi2002, Other replied 3 months ago

Okay

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Customer reply replied 3 months ago
hello?
Customer reply replied 3 months ago
hello
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,065
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me for which service this is for?

Please let me know

Thank you

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Customer reply replied 3 months ago
Can you help me. In accounts the password ********@******.*** dropped away and I now cannot retrieve my emails. How do I create a new password ***** this email address please?
Email technician: Richard, Email Systems Specialist replied 3 months ago

Thanks

Please use my link below to reset your password

https://www.spark.co.nz/xtramail/forgottenpassword/

Once done, use the new password ***** sign into your account.

Let me know please how you go

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Email technician: Richard, Email Systems Specialist replied 3 months ago

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,065
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