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This is about update password for outlook gmail account.

Customer Question
This is about update...

This is about update password ***** outlook gmail account.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: When did you last update your Outlook?

A week ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

On my google account is updated fine, not on outlook

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
3/19/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you referring to MS Outlook 2007, 2010, 2013 or 2016?
  2. Are you saying that you are able to access your Gmail on the web browser just fine, but it is not sending or receiving on MS Outlook?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
I need just a little help
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back. I am here to help you. Please tell me the things I asked from you.

  1. Are you referring to MS Outlook 2007, 2010, 2013 or 2016?
  2. Are you saying that you are able to access your Gmail on the web browser just fine, but it is not sending or receiving on MS Outlook?
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Customer reply replied 6 months ago
I am using outlook 13
Customer reply replied 6 months ago
on google account and no on outlook 13
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please confirm: Are you able to LOG IN to your Gmail account using a web browser? (Not Outlook 2013)

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