Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have aol I used to be able to see if mail was read, unread…

I have aol I...

I have aol I used to be able to see if mail was read, unread or deleted and I no longer can why

Technician's Assistant: How's your internet connection? Are you checking AOL from a browser or a mail client (e.g. Outlook)?

Browser

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No i can not even see it anymore

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i need to make sure though my emails are read

Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/19/2018
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,106
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access your AOL using a web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,106
Experience: Computer Software Support Specialist for more than 10 years
Verified
Jess M. and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Windows

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.
Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=94086367-732b-4e27-a959-bcef9bf6a1a8

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 4 months ago
windows
I can get on aol however when I go to my aol sent messages I no longer can get confirmation it was read. I used to see Read, unread, received or deleted and now i do not get that
Customer reply replied 4 months ago
No

Please follow the procedures I posted so that I can directly check and fix the problem for you. Here are the steps again:

==

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=94086367-732b-4e27-a959-bcef9bf6a1a8Best regards,Jess
Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,106
8,106 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

8,106 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Emails return after having been deleted from my IPad.Why?
Emails return after having been deleted from my IPad.Why? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have lost all of my old emails prior to yesterday. They
I have lost all of my old emails prior to yesterday. They were not filed in folders or deleted. I removed the AOL mail account from an old iPhone and soon after that is when I noticed the old emails t… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
My boss is an AOL user. He has been using the sort feature
My boss is an AOL user. He has been using the sort feature at the top right hand side that allowed him to sort by read and unread emails; this morning when he came in, he can no longer do that... what… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I click on AOL Shield, and I can't open my e-mails. I tried
I click on AOL Shield, and I can't open my e-mails. I tried to sign up as instructed on line, but it didn't work. Why can't I open my e-mails anymore? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I use aol and google for emails. some of my clients are
I use aol and google for emails. some of my clients are unable to reply to the emails - from Both of our accounts. I called aol twice on this issue and while some clients can reply, others can't. PS, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
[email protected] is one of my screen names and I have a lot of
[email protected] is one of my screen names and I have a lot of unread mail in the account.I changed the password ***** more security after letting someone I thought was from windows into the computer. MY P… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have email account ([email protected]) long time, but
I have email account (*****@******.***) long time, but stopped using a while (several years) becuase of hacking problem. When I start to use again recently, I found all old emails gone. Is there any w… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,106 satisfied customers
I'm trying to recover permanently deleted emails from my
I'm trying to recover permanently deleted emails from my aol. Somehow my Old Mail (Read Mail) got deleted sent to the recently deleted. I ended up emptying my recently deleted mail thinking it was deleted mail … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I understand that Verizon will no longer provide email
I understand that Verizon will no longer provide email service. How do I keep my email address? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Need to unsend an email to an internet account. AOL. Web
mail was sent last night from my aol account not sure if it can be recalled or deleted… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
This questions is about disappearing emails after they have
Hello This questions is about disappearing emails after they have been read just one time.I have received emails from a few people and after I read/view these, they are gone, deleted. They are not in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My answer if I had an email sender blocked by accident and
Customer: ***** ***** my answer if I had an email sender blocked by accident and the email they sent me on my aol account went to permanently deleted mail can I retrieve it … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I was hacked. The problem of having all mail end up in "trash"
I was hacked. The problem of having all mail end up in "trash" instead of inbox has been fixed by deleting all filters. Now the problem is none of my email contact addresses come up when I begin to ty… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi, I was sent a notification advising that my account may
Hi, I was sent a notification advising that my account may have been accessed, I checked it out and it appears that is the case, I have since changed the password, I would like to know if there is any… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Regarding Android 4.5 Gmail for smartphone I recently got a
Regarding Android 4.5 Gmail for smartphone I recently got a Motorola Moto Go smartphone. In the past Gmail would sync with my PC Gmail. In my PC Gmail and the old 2.x Android Gmail it could automatica… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I suspect that a sender of email intentionally deleted his
I suspect that a sender of email intentionally deleted his email after i read it. the email was sent on February 25, 2013. I would like to recover that e-mail for use in a court. I have AOL, the sende… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I can see my email subject but can not open it with my computer.
I can see my email subject but can not open it with my computer. i can open it from another computer. what do i need to do to fix my computer… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My e-mails are being dumped every other day and I am losing
My e-mails are being dumped every other day and I am losing important documents. How do I increase my e-mail storage without backing everything onto a disc?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x