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I can't get in. This seems to happen every so often The last…

Customer Question
I can't get in...

I can't get in. This seems to happen every so often The last time was 2/7/18. Please help. I need to finish my taxes and need my email.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do have security Questions and have my landline available if necessary

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It seems that the att&t/yahoo page jumps in and wants me to get all my accounts out of yahoo. I don't know when you guys acquired Yahoo but they have caused problems for quite awhile

Submitted: 4 months ago.Category: Email
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Answered in 6 hours by:
3/19/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,856
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Do you mean you can't get into your email mailbox?

Which email provider is it? What's the program you use to access the emails?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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