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Trying to connect my new phone with emails but can't find my…

Trying to connect my...

Trying to connect my new phone with emails but can't find my ISP password

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Through my daily work desktop computer

Technician's Assistant: What troubleshooting have you tried?

I have found my outlook email account details and put those into he the phones email new account set-up, but I think I have the incorrect password

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Answered in 4 minutes by:
3/18/2018
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,836
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the email address to be configured on the new phone?
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Customer reply replied 4 months ago
correction***@******.***
No capitol M
Thanks for the info. Is designm.net.au your own domain name?
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Customer reply replied 4 months ago
Hello anyone there???
Outside at the moment. Will be checking your domain info and give suggestion in one hour. Thanks for your patience.
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Customer reply replied 4 months ago
Thanks for your response will await your advice

Can I know how long you haven't been connect your email services?

Are you aware that your email service is hosted at Hosting Australia?

Do you know the webmail portal of it?

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Customer reply replied 4 months ago
I am connected to my email service. Just wanting to connect my phone!
The phone, when setting up the email, requests the ISP password ***** was originally provided when I set up the email years ago. I don't have the password ***** trying to retrieve it so that I can complete my phone email set-up
No not aware that the email service is hosted by Hosting Australia
No, I don't know the webmail portal

I am not sure what you are referring to about "ISP password". Do you mean the password ***** email account.

Regarding the email settings, please see below link. You don't need an ISP password ***** see the settings.

http://www.emailhostingaustralia.com.au/email-setup.html

Two possible reasons causing you probably.

1. You don't know the correct password ***** your email account.

2. You need app password ***** two-step verification in mail settings, if your email provider supports it.

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Customer reply replied 4 months ago
password ***** email account!

Okay, let's fist list my findings.

1. email service of designm.net.au is host at Hosting Australia.

2. Host Australia's webmail portal is HERE at emailsrvr.com. You may try if you can log in there using the password ***** know.

3. emailsrvr.com does provide Password ***** service at HERE. But it does not accept your email address as it is maintained by your company's email administrator.

So the question back to you is: Are you the owner the this designm.net.au, or are you an employee of the company who owns designm.net.au? Please advise. Thanks.

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Customer reply replied 4 months ago
Hi
I am the owner of designm.net.au

Then you need to let me know the management portals of your domain's DNS Manager and your email service's Control Panel. They are the tools to reset and/or manage your passwords.

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Customer reply replied 4 months ago
Thanks for the assistance, but I no longer require help

Okay. can I ask you please kindly rate my service and close the case? Thanks.

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,836
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Email Specialists are ready to help you
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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,836
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