Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to retrieve my old Facebook account, my old

Customer Question
My name is***** and...

My name is***** and I am trying to retrieve my old Facebook account, my old password ***** to be alexandria17.

Technician's Assistant: When did you last update Facebook?

I messed up changing passwords when I switched phones about one and a half to two years ago.

Technician's Assistant: What have you tried so far with your Facebook?

I tried putting the name in one time but I spelled Johnson wrong, but went with it thinking it would get my old account back, but it just started me all over with a new account using that name.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, I just hope I can get it back so I can talk to Alexandria via fb.

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 12 hours by:
3/19/2018
Email technician: Richard, Email Systems Specialist replied 5 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to sign into your old Facebook account?

Please let me know

Ask Your Own Email Question
Customer reply replied 5 months ago
I can't get it, I explained that in the inquiry earlier.
Email technician: Richard, Email Systems Specialist replied 5 months ago

Yes I saw you cannot but I am asking please Nigel for you to explain exactly what happens when you try

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have been trying to reset my old Hotmail account with no
Hi I have been trying to reset my old Hotmail account with no success and now have been told by your support team to open a new account. However this email is linked to my Facebook which was set up so… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have an email that I made several years ago and I have
I have an email that I made several years ago and I have forgotten exactly how the name was spelled -- I use the name Leighana Dragonheart, and I had an email address with this. At one point I spelled… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot recover my password and unable to sign in to my FB
I cannot recover my password ***** unable to sign in to my FB account. I have somehow deleted my FB on my iPhone as well. Can you help me recover my account? I have really screwed it up! Thanks Judy … read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
My yahoo and fb was hacked. i cant get into my old yahoo
my yahoo and fb was hacked. i cant get into my old yahoo account cause i cant remember my old number, Cause I didnt update to yahoo account, now I cant retrieve my fb or yahoo acciunt, i made a new em… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
There's a problem with my FB account. However, there's
There's a problem with my FB account.However, there's several things you need to know before you can help me.I created a new FB account because I thought messenger was receiving malware. This probably… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I forgot my password and can no assess my email account, No,
I forgot my password ***** can no assess my email account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
About 10 months ago I was kicked off of Facebook because
About 10 months ago I was kicked off of Facebook because someone falsely reported that I was not who I said I was. FB has refused to let me back on even tho I complied twice with the information (and … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I moved 3 years ago and switched my e mailaddress from to.
Ok, I moved 3 years ago and switched my e mailaddress from***@******.*** to***@******.***. Now I have a notice on the screen that said Facebook Password ***** ***** for password***@******.*** internet… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Facebook account is corrupted. 3 days ago. I tried to
my Facebook account is corrupted JA: When did you last update Facebook? Customer: 3 days ago JA: What have you tried so far with your Facebook? Customer: I tried to edit the name on my account JA: Any… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,081 satisfied customers
I don't know if I'm contacting the right people. I changed
I don't know if I'm contacting the right people. I changed countries from Germany to the USA and cannot access my FB Account because the IP addresses are not reconciled. My pages keep blinking and res… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had 2 FB accounts but one was by mistake. Now I have lost
I had 2 FB accounts but one was by mistake. Now I have lost the one I use all of the time and the mistake one is showing. I want my old account back. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I changed carriers from Discover net to Charter. How do
I changed carriers from Discover net to Charter. How do ichange this on facebook … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a face book account I went into my settings changed
i have a face book account I went into my settings changed my password ***** to change the account to my new email and now by me changing the password ***** the old email im having problems logging in… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can get into my email. I cant get to my timeline page and
I can get into my email. I cant get to my timeline page and cant see or do anything on my computer. This has never happened. My friends say they can see my fb page but i cant see what is on it or anyt… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I deleted my Facebook account an someone has hacked the account
I deleted my Facebook account an someone has hacked the account an changed the password ***** I can't gain control of the account an they are posting things on the account… read more
Richard
Richard
Email Systems Specialist
47,537 satisfied customers
I need to sign into my fb the problem is I remember my password
I need to sign into my fb the problem is I remember my password ***** I forgot my email and everything went through my phone number and I dont have that number any more please help me… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
i let my friend use my cell phone yesterday to veryfi his acct.
i let my friend use my cell phone yesterday to veryfi his acct. where facebook could send him a tex with his code. i have always pulled up my acct by my cell number. now i cant. it keeps pulling up hi… read more
Cris
Cris
62 satisfied customers
We have two accounts for Facebook on this account. Mine and
We have two accounts for Facebook on this account. Mine and my wife's. My wife's account shows she is always on even though I am on my page. When I upload photos to my account they show up on my wife'… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x