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Accidentally erased an Email. How do I locate?

Customer Question
Accidentally erased an Email ...

Accidentally erased an Email

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

How do I locate ?

Technician's Assistant: The Email Technician will be able to walk you through that. What email provider are you using (e.g. Gmail, Yahoo, etc.)?

Customer:***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Novice user and a first time i have used this feature

Submitted: 4 months ago.Category: Email
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Answered in 7 minutes by:
3/18/2018
Email technician: Jamie Macko, Email Specialist replied 4 months ago
Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,
Thank you for using JustAnswer. My name is ***** ***** I am happy to assist you today.

Do you know if you are using microsoft outlook for email? Or are you using your internet web browser to get to the email account?

We can do a remote session if you feel more comfortable showing me while I am connected to the computer.

-Jamie

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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