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My email has been hacked, and I am trying to find someone to…

Customer Question
My email has been...

My email has been hacked, and I am trying to find someone to talk to

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Iphone and ipad

Technician's Assistant: What troubleshooting have you tried?

None. I don’t know what to do. An email went out to all 5000 or so of my contacts on Friday, and I lost the ability to send emails. Could receive but not send. Now I can send.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just looked at my DRAFT emails and there is a draft to all (or most) contacts starting with a J in the draft file. Strange - like it’s still trying to send.

Submitted: 3 months ago.Category: Email
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Answered in 5 hours by:
3/19/2018
Email technician: Pete, Computer Expert replied 3 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,328
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 3 months ago

Google doesn't provide anyone to talk to about these matters as it is a free service with no direct support, however you can recover your account at:

https://accounts.google.com/signin/recovery

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

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Customer reply replied 3 months ago
I’ve changed my passwords. Is there anything else I should do? I’m still unclear about what I’m supposed to do when I “recover my account” as you suggested.
Email technician: Pete, Computer Expert replied 3 months ago

When you have changed your password ***** a secure one you will then need to update your iPad, iPhone, etc to use the new password.

The hacker will no longer have access to your account as the password ***** been changed.

Ask Your Own Email Question
Email technician: Pete, Computer Expert replied 3 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Thanks!
Pete.

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Email technician: Pete, Computer Expert replied 3 months ago

Hi,

I haven't heard back from you yet - please reply and let me know if you need further assistance with this, or ate our session as 4 stars or more and press submit to finish.

Thanks,

Pete.

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Pete, Computer Expert
Category: Email
Satisfied Customers: 20,328
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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