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I need a password to enter new account for a cellphone. Do…

Customer Question
I need a password...

I need a password ***** enter new account for a cellphone. Do not remember my old password.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes on a kindle and the lap-top.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I remember.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I know of.

Submitted: 6 months ago.Category: Email
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Answered in 4 hours by:
3/18/2018
Email technician: Russell H., Computer Support Specialist replied 6 months ago
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 13,156
Experience: Proud to have been getting computer technicalities into working order since 1988.
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your smartphone question.

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Email technician: Russell H., Computer Support Specialist replied 6 months ago

Recalling a Google account password ***** I am guessing it is a Google account, if you have an Android type smartphone to register to your account... is often a problem, so proceed slowly and devote some time to the task, when you will not be interrupted nor have to leave off... say about 1/2 hour.

You will have to go to the Google.com login screen for your account name ... e.g. with a web browser, opening the page https://www.google.com and choosing 'Sign In' at upper right corner... and when a guess at your password ***** ***** you click on 'Recover your password' or 'Forgot your password?', and follow through the process carefully.

If you set up Security Questions, you will be asked for their answers. If you set up a 'recovery phone #', then you will get a text message sent there - otherwise, check your other email accounts (not GMail) for the recovery email, which you will need to open, and follow directions in, to reset your Google account's password.

I hope this goes through OK. (Note: if it is for an iPhone instead and not for a Google account, let me know in Reply, for the procedure is quite different for an Apple device.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Russell H.
Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 13,156
13,156 Satisfied Customers
Experience: Proud to have been getting computer technicalities into working order since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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