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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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Yahoo mail has converted to entirely new format which did

Customer Question

Yahoo mail has converted to entirely new format which did not request. I cannot access my Contacts List; There is not even a "Contacts" icon showing on any page I have tried. I can retrieve addresses (only) when "composing" an email, but am completely unable to edit or add new contacts to my list...................please help! Thanks.
JA: Are you logged into your Yahoo account on any other devices?
Customer: Not right now. But my Yahoo is also accessible on my iphone.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: No to both
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  Kamil Anwar replied 8 months ago.

Can we do a remote session so i can fix this for you?