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I just received a email saying we have received your payment…

Customer Question
I just received a...

I just received a email saying we have received your payment on a game which we did not purchase. Shipped to Japan. What do I do?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

My Iphone

Technician's Assistant: What troubleshooting have you tried?

I really do not know.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have the order number and the document number. Was done yesterday

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/18/2018
Email technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 3 months ago

Its more than likely a phishing scam, if you hit reply what is the email address in the to section?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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