Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Like so many others, I upgraded my computer from Win7 to…

Customer Question
Like so many others...

Like so many others, I upgraded my computer from Win7 to Win10 (didn't want to, but had to for class). Now I cannot send email from my Gmail account in Windows Live Mail (which I love) or Outlook (haven't tried Windows Mail that comes with Win10). I've changed outgoing Ports. Open to something that might work.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Stuck in Outbox and an error message. I'll go get it.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Everything is as Win10 set it. I don't use Macafee or those guys, just Windows stuff.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

An unknown error has occurred.Subject 'test 4'
Server: 'smtp.gmail.com'
Windows Live Mail Error ID: 0x800CCC0B
Protocol: SMTP
Port: 465
Secure(SSL): Yes Talking with two computer people - why do I think this is going to cost a bunch of money?

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/18/2018
Email technician: GeekGal, Email Support Specialist replied 1 month ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,674
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

Ask Your Own Email Question
Email technician: GeekGal, Email Support Specialist replied 1 month ago

There are several possible solutions to the problem. The easiest would probably be to go to the Microsft APP store and download the Gmail APP for Windows 10. If you'd prefer not to do that, you can try one of the following methods:

METHOD ONE

If you can receive emails but can't send them, it is may be related to recent changes in Google security settings.

Google may block sign-in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safe.

Some examples of apps that do not support the latest security standards include:

  • The Mail app on your iPhone or iPad with version 6 or below
  • The Mail app on your Windows phone preceding the 8.1 release
  • Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird

You can either upgrade to a more secure app that uses the most up to date security measures, like the Gmail app., or change your settings to enable access for less secure apps.

  • To Change Your Settings:
  1. Go to the "Less secure apps" section in My Account.
  2. Next to "Access for less secure apps," select Turn on.
Ask Your Own Email Question
Customer reply replied 1 month ago
I found an answer online for free. Since I am using all Windows software, including Defender, it wasn't the antivirus or the firewall. All I had to do was check the box that sad: My server requires authentication. So simple, yet hard-to-find.thanks for helping.
Email technician: GeekGal, Email Support Specialist replied 1 month ago

METHOD TWO

If you have two-step verification enabled for your Google account, you can generate an Application Specific Password ***** clicking on the link below:

https://security.google.com/settings/security/apppasswords.

  1. You will be asked to sign in to your Gmail account.
  2. At the bottom, click Select app and choose the app you’re using.
  3. Click Select device and choose the device you’re using.
  4. Select Generate.
  5. Follow the instructions to enter the App password (the 16 character code in the yellow bar) on your device.
  6. Select Done.
Ask Your Own Email Question
Email technician: GeekGal, Email Support Specialist replied 1 month ago

You're welcome. Would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. Hopefully, I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. Thank you! Have a great day!

Ask Your Own Email Question
Email technician: GeekGal, Email Support Specialist replied 1 month ago

.

Ask Your Own Email Question
Was this answer helpful?
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,674
1,674 Satisfied Customers
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It's not my e-mail it's my face book all of a sudden the
It's not my e-mail it's my face book all of a sudden the whole site dissapeard and the want my password ***** I don't remember it … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
One hour ago my inbox was suddenly empty! I am sure that I
One hour ago my inbox was suddenly empty! I am sure that I didn' cause it. I found the missing mail in the recycle bin and moved them back to the inbox. What could have causrd this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I am locked out of my Gmail account and the normal recovery
I am locked out of my Gmail account and the normal recovery does not work. I think I have tried to reset too often. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I missed the email name and don't know how to revised it. It
I missed the email name and don't know how to revised it … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
21 satisfied customers
Cannot start Microsoft Outlook, Cannot open the Outlook
Cannot start Microsoft Outlook, Cannot open the Outlook window. The set of folders cannot be opened.The operation failed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
CAN'T GET PAST gMAIL TO GET TO MY ATT eMAIL. FROM MY OWN
CAN'T GET PAST gMAIL TO GET TO MY ATT eMAIL JA: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)? Customer: FROM MY OWN COMPUTER JA: Are there any … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I changed my password a couple of days ago now I'm not
I changed my password ***** couple of days ago now I'm not getting any email … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have just converted from Windows 7 to Windows 10 with no
I have just converted from Windows 7 to Windows 10 with no hiccups :) … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
I got a email form you guy about my email requrest t o
I got a email form you guy about my email requrest t o terminate google email account I did not ask do that … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I can't get on my yahoo mail. I an get on yahoo. I have been
I am 88 years old and have not had this happen before… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
There are two versions of Outlook. How do I get to the one
There are two versions of Outlook. How do I get to the one where my mail is? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
I cannot access my e-mail. EarthLink web says it's 100% full
I cannot access my e-mail. EarthLink web says it's 100% full - empty trash. I keep emptying trash, nothing happens and I cannot get my e-mail. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
4 year-old HP with Windows 10. Would like to have Mail as
4 year-old HP with Windows 10. Would like to have Mail as CHROME, GMAIL, AOL, . . . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I contacted you earlier from my Gmail account in order to
I contacted you earlier from my Gmail account***@******.*** in order to report that my other gmail account has been "disappeared" and probably hacked, but I can't contact Google. What do I do now? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I CAN SEND MESSAGES BUT NOT RECEIVE THEM FROM MY BUSINESS
I CAN SEND MESSAGES BUT NOT RECEIVE THEM FROM MY BUSINESS SUITE … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
An error occurred while sending mail. The mail server
An error occurred while sending mail. The mail server responded: No such domain at this location. Please check the message recipient "*****@******.***" and try again Unable to send email. Get this err… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
A company that is called "Last Pass" has taken over my home
A company that is called "Last Pass" has taken over my home page with my account "*****@******.***" I do not want to subscribe to Last PASS and find this marketing attempt intrusive and disgusting.. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Your imap server wants to alert you to the following: cannot
your imap server wants to alert you to the following: cannot remove system folder … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x