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Thunderbird opens, but to the home screen, not the message…

Customer Question
Hello Pearl ~ Thunderbird...

Hello Pearl ~ Thunderbird opens, but to the home screen, not the message screen. Also, clicking the close button has no effect. First time with this here!

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Not sure; not any of those you mention. But my ISP is CenturyLink here in Seattle. Would unplugging / replugging the modem help? (I'm on a landline.)

Technician's Assistant: Who makes your router?

Have no router, just a modem, and top label there is Century Link. Underneath: WBS C11002.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No I think this is it. Thanks!

Submitted: 4 months ago.Category: Email
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Answered in 12 minutes by:
3/18/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,822
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Please first advise the OS running TB? Thanks.

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