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I'm trying to renew the Office 365 but lost the tab when…

Customer Question
I'm trying to renew...

I'm trying to renew the Office 365 but lost the tab when they sent me to my gmail 2 get a #

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Thru my web browser

Technician's Assistant: What troubleshooting have you tried?

Nothing as I don't know what to do

Submitted: 6 months ago.Category: Email
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Answered in 6 minutes by:
3/18/2018
Email technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,309
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 6 months ago

go to microsoft.com/account login
Then go to subscription services, it'll say if you need to renew or not

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Customer reply replied 6 months ago
Cody, I went to the addy u gave me but got "We are sorry, the page you requested cannot be found." I checked it twice, they added "%20" between the "account login" words
Email technician: Cody, Senior Systems Administrator replied 6 months ago
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Customer reply replied 6 months ago
then where do I go?
Email technician: Cody, Senior Systems Administrator replied 6 months ago

subscriptions

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Customer reply replied 6 months ago
there's no subscriptions
Email technician: Cody, Senior Systems Administrator replied 6 months ago

did you purchase it under a different email than what you just logged in with

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Customer reply replied 6 months ago
It could be under Torri Anderson but don't think I was using that then. I'm going 2 try opening the last page u sent me
Customer reply replied 6 months ago
that brought me back here
Email technician: Cody, Senior Systems Administrator replied 6 months ago

you check order history?

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Customer reply replied 6 months ago
We've been getting nowhere 4 over 45 minutes...forget it!
Email technician: Cody, Senior Systems Administrator replied 6 months ago

ok

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