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My outlook contacts list is empty. I can see my contacts…

Customer Question
My outlook contacts list...

My outlook contacts list is empty. I can see my contacts saved on my computer, but Outlook doesn't seem to be pointing to it. Where can I go to see where Outlook is actually looking?

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

Outlook 2013 installed on my desktop running Windows 10.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No problem receiving or sending mail so long as I have the address already in the mail.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can tell you where the contacts file is located, if you need that. Also, I've tried adding removing contact file names from my folders list a couple of times, but I can't tell them where to look.

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
3/17/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Did they show up before? If yes, what has been changed?

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Customer reply replied 4 months ago
They were there this morning and gone this afternoon. I don't know of anything I did except empty my trash file today.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Can i take a look at this remotely?

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Customer reply replied 4 months ago
I have another question. How do I only use this one session. I don't want a monthly agreement.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

If you havent signed up as a member then it is automatically a one off session

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Customer reply replied 4 months ago
Unfortunately, I started a contact form, but cancelled out before agreeing to the terms, I think.
Customer reply replied 4 months ago
I think this is a mistake. I'm going to sign off since I don't want to pay the $39.00 or the $42.00 monthly agreement either. Sorry for wasting your time.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

You can contact customer service on 1-***-***-**** to sort this out

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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