Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My Trash file does not accept input. Entire program has

Customer Question
My Trash file does...

My Trash file does not accept input. Entire program has stopped.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I thought it was Thunderbird

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my computer. I open the Mozilla Thunderbird file.

Technician's Assistant: Which Mozilla product do you have?

I square pops up saying... Messages could not be filtered to folder TRASH

Technician's Assistant: What have you tried so far with your Mozilla software?

I tried everything I could think of, finally deleted it and reinstalledit. Alas, the same square popped up. I don't know how to access the TRASH folder, if that might be the way in

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Don't think so.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 13 hours by:
3/18/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,813
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> Entire program has stopped.

What do you actually mean by "stopped"? Do you mean the program is not responding or cannot start? Please clarify. Thanks.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My computer-challenged husband is swamped with emails from
My computer-challenged husband is swamped with emails from political and other lists. He's never figured out how to use filters properly, so he ends up with hundreds of emails in his inbox. I'd like t… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I have been dutifully checking the junk box. How do I get
I have been dutifully checking the junk box. How do I get Mozilla to stop showing me e-mails I have marked "junk"? There must be a button to click, but I can't find it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
We are getting a retr message when attempting to get mail,
we are getting a retr message when attempting to get mail … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Why is it reloading 50,000 old messages ? I cant access
why is it reloading 50,000 old messages ? I cant access current/new mail because it's loading 50,000 messages... Thanks… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
An old problem. I've never had an adequate fix. After
An old problem. I've never had an adequate fix. After downloading approximately 34,000 emails, Thunderbird will not download any more emails. The most common error message is: The RETR command did not… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I accidentally deleted my trash file in Thunderbird. How do
I accidentally deleted my trash file in Thunderbird. How do I put it back in? I don't mean files in the trash file, I mean the trash file itself.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
folks,Dilemma over here. Was receiving tons of spam
Hi folks, Dilemma over here. Was receiving tons of spam recently, alerted my ISP who has tweaked the servers and tightened the filters and the unwanted flow is now next to nothing...but in the process… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Looking email service that 1. displays both "sender"
Looking for an email service that 1. displays both "sender" name and actual sender email address without secondary click 2. allows filtering by senders email address 3. filtering allows incoming email… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I need help with a monster I seem to have created. I started
I need help with a monster I seem to have created. I started out with Classic Eudora, with extensive files amounting to about 8 GB. Last year, I moved to Eudora OSE, but that was pretty unstable, so I… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I keep a large percentage of the email I write. Sometime in
I keep a large percentage of the email I write. Sometime in the last week or so, Gmail has, all by itself, moved just over 3,800 of those old emails -- virtually all of them -- to the TRASH folder. Ho… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Moving to a new computer, I want to add my old Thunderbird
Moving to a new computer, I want to add my old Thunderbird emails (archived from POP) to my Gmail account (IMAP), but they are in Thunderbird folders. On my desktop, I created matching folders under m… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
My Thunderbird email program, which I run on my PC with Internet
My Thunderbird email program, which I run on my PC with Internet Explorer, is connected to my university's email server. Everything has been working fine for many months, but this morning, when I open… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Since Thunderbird was updated to 17.0.2 earlier this month,
Since Thunderbird was updated to 17.0.2 earlier this month, opening any link in an e-mail takes about 1 minutes and 35 seconds. Pretty sure it's not my ISP. Help.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hello, I am having Thunderbird issues. I upgraded a computer
Hello, I am having Thunderbird issues. I upgraded a computer from xp to windows 7 and copied over the files using Mozbackup, but this failed to copy anything. When I tried to restore the profile, the … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
while fine tuning my message filters all my email files were
while fine tuning my message filters all my email files were transferred to the trash file ? when I tried to re-install them in the in box they disappeared ? I have duplicates in the apple mail progra… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
I downloaded crome on my computer. When i wanted to empty the
I downloaded crome on my computer. When i wanted to empty the trash it said there is no trash. Well, there was probably 200 e-mails in the trash. I went back to google.com ,which i really iike, but wh… read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master\u0027s Degree
882 satisfied customers
all my emails are going to trash automatically. What should
all my emails are going to trash automatically. What should I do? haven't heard anything back. should I have?… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
My question concerns Thunderbird which we use for our office
My question concerns Thunderbird which we use for our office emails. I have to check the emails of an employee who no longer works here. I have opened Thunderbird using her account, but nothing is the… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x