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Downloaded outlook 2016 and it will not run. I updated the…

Customer Question
Downloaded outlook 2016 and...

Downloaded outlook 2016 and it will not run

Technician's Assistant: When could you last open your Outlook?

I updated the account and paid and I can't run the application. Outlook opens and receives on Outlook 2013 but you can't send an email. So I upgraded to 2016 and it downloads but does not run

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 6 months ago.Category: Email
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Answered in 7 minutes by:
3/17/2018
Email technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,304
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 6 months ago
sorry but I figured it out. I do not want to join monthly. How do I disconnect my card from your service at this time. i understand I just paid 5 dollars but please cancel
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