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I cannot send or receive email in Outlook. Always could

I cannot send or...

I cannot send or receive email in Outlook. Always could before.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

There are no items showing in the outbox (or my inbox) and when I click send/receive it just never completes

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

There is an ESET antivirus button

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that's it

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Answered in 5 minutes by:
3/17/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Email Specialists are ready to help you
Ask your own question now

go here to connect me; https://tinyurl.com/ybs7jzs8
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
3,889 Satisfied Customers
Experience: Systems Administrator

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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