Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't get on my mail account. I cAn't change my password.

Customer Question
I can't get on...

I can't get on my mail account. I cAn't change my password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't believe so

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 14 minutes by:
3/17/2018
Email technician: Byron, PC Support Tech replied 6 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,427
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address you are wanting to get in to?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
It appears that my Yahoo mail account has been hacked and so
It appears that my Yahoo mail account has been hacked and so my password *****'t work. Help! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have forgotten my Yahoo e-mail password. Can I change it
I have forgotten my Yahoo e-mail password. Can I change it to get into my e-mail? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I changed my phone # and need a new password. Can't get into
i changed my phone # and need a new password. Can't get into my mAIL … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I was trying to Change my password because I forgot the one
I was trying to Change my password ***** I forgot the one I'm using now, I only have one email address the others belong to my husband and he is at work and I want to learn how to do this myself . Can… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
On both my IPhone 6 plus and my MacBook Pro, I am unable to
On both my IPhone 6 plus and my MacBook Pro, I am unable to get my Apple email @me.com. I do receive gmail messages. I believe that there is something wrong with my password. The account is***@******.… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,042 satisfied customers
I somehow changed my outlook password and can't get into my
I somehow changed my outlook password ***** can't get into my outlook. I just want to elimiinate the need for a password, but don't know what settings to change. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I cannot get my Outlook to import e-mails from my Gmail
I cannot get my Outlook to import e-mails from my Gmail account. it was receiving and sending for part of the day but has now failed to connect for some reason I can't fathom. I have changed my e-mail… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
My Facebook keeps saying I am locked out. I have changed the
My Facebook keeps saying I am locked out. I have changed the password ***** and it immediately does the same thing. It says someone tried to log on from San Antonio Texas. Please help. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I can not login to my gmail account online. I had a website
I can not login to my gmail account online. I had a website for my business which is no longer active. I believe that is the challenge. It tells me to contact the domain owner. I am the domain owner, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my email password, I believe 19 days ago, laptop,
went thru recovery process also The ooly other thing is my phone is changed … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I can't remember my password and won't let me change, I
I can't remember my password ***** won't let me change … read more
Michael
Michael
CEO
Master's Degree
209 satisfied customers
I setup a new gmail account the 1st of December, 2016 and
I setup a new gmail account the 1st of December, 2016 and had trouble getting in so went through recovery and got in an tried to setup a new password ***** getting in then the next time logging in to … read more
PC_Wizzard
PC_Wizzard
IT Technician
48 satisfied customers
I think my yahoo account has been hacked. My password ***** *****
I think my yahoo account has been hacked. My password ***** ***** incorrect and one of my security questions has been changed. Can you please help me with this?… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
my yahoo e mail account has been deactivated. I had access
my yahoo e mail account has been deactivated. I had access about a week ago and all of a sudden I can't get e mail what has happened… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Microsoft has forced me to change my password XXXXX my hotmail acco
Microsoft has forced me to change my password XXXXX my hotmail account twice, and I can't remember the latest one. I have tried yet another one, but they want to send my password XXXXX another e-mail … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
my husband recently died but his yahoo mail account is sending
my husband recently died but his yahoo mail account is sending out emails. I have his username but do not remember his password. Is there a way to get it so that I can deactivate the account?… read more
Daniel
Daniel
Bachelor's Degree
1,568 satisfied customers
I had my Outlook Express connected to my hotmail account. I
I had my Outlook Express connected to my hotmail account. I had to change passwords and while I changed Outlook Express password, it would never reconnect. Solution, I was lead to believe, was to upgr… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor's Degree
1,009 satisfied customers
Hello My son set up an aol email account for me when I retired,
Hello My son set up an aol email account for me when I retired, for continuing work activities. I can receive eamils on this account but I am unable to send any. It appears that this is a sub-account … read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x