Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I setup a facebook account in 2009 with an email address…

I setup a facebook...

I setup a facebook account in 2009 with an email address that has been terminated about 24 months ago and there is no server connection or ability to activate or get messages on this account as it is inactive. Therefore, I am unable to change email address in Facebook as in order to add or delete an email, FB sends an email to account they have on record for verification, which I cannot receive as account is inactive. So, I dont know how to change email to current email. Therefore I have been unable to activate FB on I phone

Technician's Assistant: Are you logged into your Facebook account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I may have security questions

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I may have a phone number on file, but not sure

Show More
Show Less
Ask Your Own Email Question
Answered in 24 minutes by:
3/17/2018
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you currently have access to your Facebook account on your computer or any other devices?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Customer reply replied 4 months ago
I do have access to FB account on my Mac Pro

Could you please sign in to your Facebook account in your computer and let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
I am signed into Facebook

Please open this link : - https://www.facebook.com/settings in your computer and let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
I have opened settings on computer
Customer reply replied 4 months ago
I have opened settings on computer what do I do next

One moment please.

Ask Your Own Email Question

Please go to contact in general tab and then click on edit and let me know.

i apologize for the delay.

Ask Your Own Email Question
Customer reply replied 4 months ago
I have opened contact edit

now click on add another email or mobile number and enter the working email address

Ask Your Own Email Question
Customer reply replied 4 months ago
I have addend new email and it asked for my password ***** I have forgotten

is your mobile phone number listed in facebook ?

Ask Your Own Email Question
Customer reply replied 4 months ago
How would I determine that

is it showing in the contact area?

Ask Your Own Email Question
Customer reply replied 4 months ago
No it is not showing

In that case phone number is ***** added.let me see if i can connect to your computer and do anything else.

Ask Your Own Email Question

Here is the tool for remote support it’s called Team Viewer, to download it click on this link https://download.teamviewer.com/download/TeamViewerQS.dmg then click on download Team viewer. Download and install it then let me know the id and password it shows. Do not close the Team-Viewer window or this chat page.

Ask Your Own Email Question
Customer reply replied 4 months ago
I think I just got my password ***** Hold on

Good,check it and let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
I think I have reset

Good now change the email like i mentioned above to the working email address and then verify it.Once that is done let me know.

Ask Your Own Email Question
Customer reply replied 4 months ago
I have verified and saved changes

did you made the working email are primary email account.

Ask Your Own Email Question

Also add your mobile phone number too in the Facebook.

Ask Your Own Email Question
Customer reply replied 4 months ago
How do I add phone number
Customer reply replied 4 months ago
I figured it out and added phone number
Customer reply replied 4 months ago
I am set

can you access your Facebook in phone now ?

Ask Your Own Email Question
Customer reply replied 4 months ago
I can accessed fob on mobile

Glad to hear that.

Is there anything else you like to know? Let me know

If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified
John and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
5,924 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can you please help me to get back onto my FB page. I have
Hello Pearl - can you please help me to get back onto my FB page. I have tried for 2-3 weeks but no luck. What can I do … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an email that I made several years ago and I have
I have an email that I made several years ago and I have forgotten exactly how the name was spelled -- I use the name Leighana Dragonheart, and I had an email address with this. At one point I spelled… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
For reference, my 'prior life' was in IT, so I think I'm
Okay, for reference, my 'prior life' was in IT, so I think I'm moderately literate! My teammate had a gmail account until earlier this month...in doing my dns/ip research, I realize her email was host… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a couple of old Google accounts that i wasn't able to
hello, i have a couple of old Google accounts that i wasn't able to access for about 2 years. i tried to use my old email address and it let me use the email address but wouldn't let me into the accou… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I forgot my password and can no assess my email account, No,
I forgot my password ***** can no assess my email account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I don't know if I'm contacting the right people. I changed
I don't know if I'm contacting the right people. I changed countries from Germany to the USA and cannot access my FB Account because the IP addresses are not reconciled. My pages keep blinking and res… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Yesterday I received a message from FB asking if I had
Yesterday I received a message from FB asking if I had attempted to login to my account from San Antonio, Texas. I said no. I was directed to change my password, which I did. Several times--4 or 5--af… read more
Mr.Med
Mr.Med
1,184 satisfied customers
I spoke to you a couple of hours ago it is in relation to my
hi pearl i spoke to you a couple of hours ago it is in relation to my Facebook on my mobile telephone, I had started another Facebook account this afternoon, inadvertently and now i cannot get on that… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forgot my password and my phone number changed linking to
i forgot my password ***** my phone number changed linking to my gmail and facebook account.so i have no access to my gmail account. can you please help me? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Someone has hacked into my gmail account. I am not able to
Someone has hacked into my gmail account. I am not able to get into my account because the phone number registered to it is no longer one I have access to. Is there another way I can get this email ac… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I have like 15 facebook accounts and I only need one my
I have like 15 facebook accounts and I only need one my address has been the same my birthday 9 5 1961 same 123 mill er st plattsburgh ny 12901 name sharene wood all the same I need help some one keep… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Someone is using an email address that I rarely use for a
Someone is using an email address that I rarely use for a Facebook account. I changed the password, and then it prompts me to verify that I am me by giving my DOB. I use my DOB, but it denies it. I ju… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
How can i get my [email protected] account back,i
how can i get my [email protected] account back,i cannot login to it and the mwedtracing account i ran from the account( a like page off this) can someone please emAIL me at***@******.*** or co… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Can I get my inactive yahoo address working again even
can I get my inactive yahoo address working again even though I have changed my phone number?… read more
Jared Schwager
Jared Schwager
Tier 2 Helpdesk Technician
Computer Support Specialist
6 satisfied customers
Ed i just have a general question kind of freaking out can
Customer: ed i just have a general question kind of freaking out can yahoo restore a deleted account … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I need to sign into my fb the problem is I remember my password
I need to sign into my fb the problem is I remember my password ***** I forgot my email and everything went through my phone number and I dont have that number any more please help me… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
There is an gmail account I have not logged on for 5 years
There is an gmail account I have not logged on for 5 years and I figured out it is still active how long does it take for a google email account to automatically delete by not logging back in for a lo… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
All my emails from my hotmail account were deleted when I logged
All my emails from my hotmail account were deleted when I logged in. this includes emails in my inbox, sent messages, folders, etc. I understand that microsoft does this due to inactivity. is there an… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x