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I have been trying for the last hour to log into my e-mail -

I have been trying...

I have been trying for the last hour to log into my e-mail - it shouldn't b so difficult. I spent $200 plus dollars a couple of days to get the latest office from Microsoft thinking it would make things easier for me. I am a very old man (87) and the computer - with all is ins & outs is difficult for me - I would

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there anything else I could buy to make it easier and although I am very

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Answered in 5 minutes by:
3/17/2018
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Please tell me about your email service provider. Gmail/yahoo/hotmail or other.

May I connect with you over secure remote session and fix/check the issue directly?

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May I connect with you over secure remote session and fix/check the issue directly?

Just let me know once.

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
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To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c758362a-bde9-40d4-9383-e8d699972b4e

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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If you face any issue while following the steps provided, please type in your contact number(landline or mobile) and click send button. I will call you directly and help you with this.

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Are you still there? Please type in your contact number(landline or mobile) and click send button. I will call you directly and help you with this.

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When you come back online, please type in your contact number(landline or mobile) and click send button. I will call you directly and help you with this.

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Hi,

Are you there? I am ready to help you now.

Please let me know when you are ready.

I will be standing by. Thank you.

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Hi,

I am ready to help you.

Please let me know when you come back at this page.

I will be standing by.

Thank you.

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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
6,965 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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