Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have just changed from incredimail to Mozilla thunderbird…

I have just changed...

I have just changed from incredimail to Mozilla thunderbird I am having trouble with receiving emails I have been on the phone to Telstra and they asked me to contact you to see if you can help I need this working for the course I am doing as it is all done online hope you can help me this I day 3 with having trouble with interent and emails thanks june

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On computer

Technician's Assistant: What troubleshooting have you tried?

Telstra has trying to help fix this

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was with incredimail they thought it might have been the problem that's why they changed me to thunderbird

Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/17/2018
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,227
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today. There may be a problem with your configuration or the application.
May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,227
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
you can

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 91
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Email Question
Customer reply replied 4 months ago
haven't received a 2 digit code

The two digit code is the code that I gave you from above. It is 91

Ask Your Own Email Question

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,227
19,227 Satisfied Customers
Experience: 10+ years of work experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can and do use web mail to send emails. any attempt to
I can and do use web mail to send emails. any attempt to send an email through the "normal" Bigpond system stops when "Bigpond Password" is requested but not obtained.I have become most proficient n e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cannot remember my password for my email bigpond accounting
Hi cannot remember my password ***** my email bigpond accounting have a new phone iPhone x I have a iPad which I already can get my emails but I have to set up my email account on new phone but I cann… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Outlook is asking for my password. I might have. I set up
I might have. I set up outlook several years ago, and cannot remember … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need to change my email address on apple acc. IPad and
Hi. I need to change my email address on apple acc … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I recently moved house and changed from Optus to NBN. I now
I recently moved house and changed from Optus to NBN. I now have a problem with receiving incoming emails. It all worked well for a couple of weeks but now says "receiving 1 out of 5 emails" but the e… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Just transferred my emails from Mageia 5 to M6. Using
Just transferred my emails from Mageia 5 to M6. Using Thunderbird 52.2.1 (64bit). I cannot now send emails. Receive them OK! … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I signed up in june for a mobile broadband service with new
i signed up in june for a mobile broadband service with new ipad. its been working fine but today I get the message "no service". I am away from home and dont have my contract with me. when I try to g… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We have been using Firefox & Thunderbird for many years and
We have been using Firefox & Thunderbird for many years and with Telstra as ISP for about 7 years. Just recently I have not been able to access email properly. Some comes through OK other not. I can n… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have contacted you some hours ago and have paid you
I have contacted you some hours ago and have paid you AU$45.00. Thunderbird will not accept my username and/or password. It of no use to send me an Email as Thunderbird is not working … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I wanted to setup an out off office seen a few options using
Hi I wanted to setup an out off office seen a few options using filters is this the best way? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
The problem is that using Thunderbird I can send messages
Hi the problem is that using Thunderbird I can send messages out but can't receive messages. I am for some reason hooked into Telus Webmail. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am receiving emails from 2015 and it's taking me ages to
I am receiving emails from 2015 and it's taking me ages to delete them! … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am currently interstate and have always been able to log
I am currently interstate and have always been able to log into bigpond.com but emails are not coming through - has bigpond been changed? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Why has our account been suspended? It has been paid and
It has been paid and that is why I am contacting you. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Have not been able to send or receive emails days. Please
Have not been able to send or receive emails for several days. Please advise. Thanks, Geoff Leonard(###) ###-####… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am currently using Eudora OSE as mail client software. I
I am currently using Eudora OSE as mail client software. I know it is not supported. I have a concern that as computer software and hardware develop that at some point Eudora OSE might not work and be… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am using Microsoft Outlook for Mac 2011 and I receive the
I am using Microsoft Outlook for Mac 2011 and I receive the message "Connection to the server failed or was dropped: Error code -3253". I am using Microsoft Outlook for Mac 2011 and I receive emails b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
my old wireles stick was stuffed so i got a new one now it
my old wireles stick was stuffed so i got a new one now it wont let me in to check my mail i need a new pass word cause i cant use the old… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x