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This answer was rated:

I have just changed from incredimail to Mozilla thunderbird…

I have just changed...

I have just changed from incredimail to Mozilla thunderbird I am having trouble with receiving emails I have been on the phone to Telstra and they asked me to contact you to see if you can help I need this working for the course I am doing as it is all done online hope you can help me this I day 3 with having trouble with interent and emails thanks june

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On computer

Technician's Assistant: What troubleshooting have you tried?

Telstra has trying to help fix this

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was with incredimail they thought it might have been the problem that's why they changed me to thunderbird

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Answered in 4 minutes by:
3/17/2018
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,278
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today. There may be a problem with your configuration or the application.
May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,278
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
you can

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 91
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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Customer reply replied 1 month ago
haven't received a 2 digit code

The two digit code is the code that I gave you from above. It is 91

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 18,278
18,278 Satisfied Customers
Experience: 10+ years of work experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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