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No longer importing mail from my comcast acct. Comcast.net.

Customer Question
No longer importing mail...

No longer importing mail from my comcast acct

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast.net

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Computor thunderbird browser

Technician's Assistant: What troubleshooting have you tried?

Sorry not tech smart

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Was working fine up til yesterday

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/16/2018
Email technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Email technician: Cody, Senior Systems Administrator replied 4 months ago

ok reply here I can send a lower offer

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Customer reply replied 4 months ago
Cody, sorry this is too confusing for me, i keep getting lost, as email (normal) is not working and going to comcast site to try and retrieve emails is extremely slow.
Email technician: Cody, Senior Systems Administrator replied 4 months ago

we can remote in and fix this for you

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