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I'm trying to assist my parents sign in to their email

Customer Question
I'm trying to assist...

I'm trying to assist my parents sign in to their email account. larusso2. Neither can remember the answer to the secret question nor, the actual password. can you please assist.

Technician's Assistant: Are you logged into your email account on any other devices?

No, not able to log on, this is the only device with the email.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

They cannot remember the answer to "you first pet?" if a phone number is ***** it may be my fathers. (###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Or, home phone(###) ###-####

Submitted: 4 months ago.Category: Email
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Answered in 1 day by:
3/18/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,963
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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