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I can't open my email. It shows on the screen and has all…

I can't open my...

I can't open my email. It shows on the screen and has all functions expect it won't open the messages.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser -- edge

Technician's Assistant: What troubleshooting have you tried?

Restarting the computer. I've tried on other computers as well. Same problem

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Answered in 1 minute by:
3/16/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thanks

go here to connect me; https://tinyurl.com/y8cso5ll
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
3,889 Satisfied Customers
Experience: Systems Administrator

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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