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I have a new MacPro and everything works except I can't tap…

Customer Question
I have a new...

I have a new MacPro and everything works except I can't tap on to my e-mai?ls

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Thru Safari

Technician's Assistant: What troubleshooting have you tried?

My daughter, who is usually an expert, has tried lots of troubleshooting to no avail. I can get emails on my phone but not my computer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
3/16/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Are you using Mac mail app?

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Customer reply replied 4 months ago
Mo
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Do you remember your email and password?

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Customer reply replied 4 months ago
No
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Do you remember your email and password?

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Customer reply replied 4 months ago
No and cancel my membership. Confirm this
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 4 months ago
Thanks and goodbye
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Good bye

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,957 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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