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I cannot get in to either one of our emails. It tells me to…

Customer Question
I cannot get in...

I cannot get in to either one of our emails. It tells me to enter my password ***** when I do the response is that the password ***** changed 40 hours ago. I did not change the password, my husband did not change the password ***** there is no other person in our household

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Our phone number is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO, I think that is it

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
3/16/2018
Email technician: Dustin, Email Specialist replied 6 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,279
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Email technician: Dustin, Email Specialist replied 6 months ago

When was the last time you could login to your email account?

Also, do you normally login from a computer, or a phone, or a tablet? Please specify the type of device you normally use?

And just to be certain, is there any device or program that can still log into your email account currently?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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