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My phone was hacked and I lost my contacts. I went to the…

HI my phone was...

HI my phone was hacked and I lost my contacts . I went to the Verizon were in was told they were problem in my old gmail account . I do remember the pass word or the security questions.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No I believe it was a old phone many years back.

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 minutes by:
3/16/2018
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please advise:

1. the brand name and phone number of the phone

2. the email provider of the contacts

3. the email program you used to access the email account and contacts.

Thanks.

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
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Customer reply replied 5 months ago
Motorola***@******.******@******.*** I think or***@******.***

Thanks for requesting remote assistance services. Please let me know what kind of computer you are using for the remote session, such as Windows PC or Mac?

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Customer reply replied 5 months ago
Window pc

Please click HERE to start a remote session with me. Thanks.

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Customer reply replied 5 months ago
Won't download

Let me double check. Just a moment.

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No connection issue from my side, it is waiting for your connection.

Which version of Windows are you using?

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Customer reply replied 5 months ago
I can't go to the website .PC locks up
Customer reply replied 5 months ago
My PC won't let me go to website
Customer reply replied 5 months ago
You still there

I am here. Did you click the link from your PC or from other device such as your phone?

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> My PC won't let me go to website

A screenshot please? Thanks!

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Customer reply replied 5 months ago
Sorry got held up back on line.

Sorry, it is too late here I have to sign off. Lets continue tomorrow. Thanks for your patience.

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Please advise your preferred time to start. Thanks.

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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
1,971 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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