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I can log on to my gmail and I can move from folder to

Customer Question
I can log on...

I can log on to my gmail and I can move from folder to folder, but I cannot open any messages. I double click on them and nothing happens.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 5 months ago.Category: Email
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Answered in 4 minutes by:
3/16/2018
Email technician: John, Email Support Specialist replied 5 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,949
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Which web browser are you using to access gmail,Is it Google chrome,Firefox,Internet explorer,Edge?

Which version of windows is installed in the PC.Is it Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 5 months ago
Windows 7
Email technician: John, Email Support Specialist replied 5 months ago

OK and which web browser are you using to access gmail,Is it Google chrome,Firefox,Internet explorer?

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 5 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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