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Seriously? I have to pay someone to tell me how to find my…

Customer Question
Seriously? I have to...

Seriously? I have to pay someone to tell me how to find my photos that were misplaced or lost because of a forced upgrade?

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

How do I do that?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail.Outlook.Both

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web Browser.Or tablet for Outlook.

Technician's Assistant: What troubleshooting have you tried?

I have searched my phone.Everything says nothing is there.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want my Gallery contents back.All of it.

Submitted: 3 months ago.Category: Email
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Answered in 5 minutes by:
3/16/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,658
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> how to find my photos that were misplaced

What program are you using to manage the photos?

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Customer reply replied 3 months ago
My phone is a Samsung Galaxy mini 3G.My photos were stored in my phone under the Gallery.They disappeared after a recent forced upgrade.I need to know how to find them in my phone.
Email technician: bbao, IT Consultant replied 3 months ago

Do you have a computer?

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Customer reply replied 3 months ago
I am not sure what you are asking me when you ask what program I was using.
Customer reply replied 3 months ago
I do not have access to that now.
Customer reply replied 3 months ago
Can you help me or not? Otherwise i just wasted 37$
Email technician: bbao, IT Consultant replied 3 months ago

You are chatting with me. You must be using a device doing that. Correct?

Please tell me the device name that you are using to read this message.

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Customer reply replied 3 months ago
My phone! My old droid.Samsung 3G galaxy mini.Used for phone calls, messages and photos.
Email technician: bbao, IT Consultant replied 3 months ago

I am asking if you have a computer, so we can check your Samsung's photo using the computer.

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Customer reply replied 3 months ago
I have a tablet. Would that work?If I need my computer,I need to go to a different location.
Email technician: bbao, IT Consultant replied 3 months ago

It has to be a computer because we need to use a USB cable to connect your Samsung phone to the computer, then read picture from the phone, just like what you with a digital camera. (assuming you are familiar with digital camera).

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Customer reply replied 3 months ago
I do not have a USB cable. Can you give me instructions?
Customer reply replied 3 months ago
I apologize if I seem short.I am frustrated and afraid my photos and videos are lost.
Customer reply replied 3 months ago
I found a cable.I need to go somewhere else to use my computer.What if we get disconnected?
Customer reply replied 3 months ago
No internet service.Can you leave me instructions?
Customer reply replied 3 months ago
No cable.Please leave instructions.
Email technician: bbao, IT Consultant replied 3 months ago

> What if we get disconnected?

You may always reach me this way using your phone or tablet.

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Email technician: bbao, IT Consultant replied 3 months ago

> No cable.Please leave instructions.

I have no way to help you access the photos without the cable connecting the phone to a computer, if they are available on the phone.

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Customer reply replied 3 months ago
I do not have internet or a cable.Will I be charged another 37.00$ if I call again?
Email technician: bbao, IT Consultant replied 3 months ago

Yes, remote desktop access belongs to premium services hence an extra $39 USD will be charged. Please consult with JustAnswer customer service for details as I am only tech here for any of your technical challenges.

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Customer reply replied 3 months ago
Can you leave me instructions? What a waste of time and money! Can you tell me what happened to my photos?
Customer reply replied 3 months ago
Completely useless!!!!!!!!
Email technician: bbao, IT Consultant replied 3 months ago

> Can you tell me what happened to my photos?"

If I can't connect your computer then to your phone, how can I know what happened to your photos?

> Can you leave me instructions? What a waste of time and money!

You are actually wasting my time as well.

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Email technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,840
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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