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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I lost my icon for my original email jg*******@gmail.com,

Customer Question

I lost my icon for my original email jg*******@gmail.com, but I still get emails. I want my email back as main gmail but forgot password, please help/ JA: Are you logged into your Gmail account on any other devices? Customer: no JA: Do you have security questions or a phone number on file to help reset your password? Customer: yes, but did not help JA: Anything else you want the Email Expert to know before I connect you? Customer: no

Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  Kamil Anwar replied 8 months ago.

Can we do a remote session so i can check this for you?