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I got a letter with a reset code, but I do not know how to…

Customer Question
I got a letter...

I got a letter with a reset code, but I do not know how to reset my code.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, but I think they were set by my husband before he went to heaven and I don't know what they are His phone number was 561-***-***-****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can't think of anything else.

Submitted: 5 months ago.Category: Email
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Answered in 13 minutes by:
3/16/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,981
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Please better upload a screenshot of the letter or at least paste the content here for review. Thanks.

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Email technician: Thomas Kline,
 replied 5 months ago
Thomas Kline
Category: Email
Satisfied Customers: 59
Experience: IT support Analyst at Takata
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Sorry to hear of your loss, thankfully he is with Jesus

what e-mail service do you use?

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Thomas Kline
Thomas Kline
Thomas Kline
Category: Email
Satisfied Customers: 59
59 Satisfied Customers
Experience: IT support Analyst at Takata

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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