Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I tried to get my old account back and google says it can't…

Customer Question
I tried to get...

I tried to get my old account back and google says it can't verify it belongs to me.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I don't have it added to myemails, when I do google says it is in use already

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My email,***@******.*** was createdat zip 37343 in jan 2014/feb2014. all have been lost due to hackers before then and my pass words have been destroyed.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/16/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you mean***@******.*** is the account to be recovered?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Old phone fried. Lost everything. Password were stored in
Old phone fried. Lost everything. Password ***** stored in memo. Lost that too. Old email is***@******.***. #(###) ###-#### Need password ***** so I can access this. I have to have that account becaus… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
Need to recover an old account i have lost pw for i have
hey i need to recover an old account i have lost pw for i have tried the recovery thing cant axcess it i NEED it as my 2014 taxes are in it … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I can not recover a gmail account. This one was tied to a
Going through the google account recovery process about 20 times … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am completely locked out of google...cannot remember my
I am completely locked out of google...cannot remember my password ***** or when I created the account. I am unable to read my emails and am concerned I have mail I need to respond to. This is incredi… read more
Mr.Med
Mr.Med
1,190 satisfied customers
I am 73 years old and not completely conversant with
I am 73 years old and not completely conversant with computer technology. I have been locked out of my Google account and can't remember any past passwords. I answer the verification questions correct… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Google couldn't sign me in at. I have been able to answer
Yes I have been able to answer the security question … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Can't remember Gmail password. I have an old phone number. I
Can't remember Gmail password JA: Are you logged into your Gmail account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your password? Cu… read more
Moses C
Moses C
Bsc
774 satisfied customers
We are having issues setting up a gmail account. The gmail
The gmail account exists, but we have never been able to actually login into it. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I.m trying to access my old gmail, email account to get to
I.m trying to access my old gmail, email account to get to itunes. Every time I try to verify my account ot tells me it's not mine. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I had set up a gmail account over 10 years ago (and
I had set up a gmail account over 10 years ago (and surprisingly to you I'm sure) I used it only a few times and not again...except I have a verizon acct which I way way long ago believe I set up one … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Google could not verify account that belongs to me dint let
google could not verify account that belongs to me dint let me sign … read more
bbao
bbao
IT Consultant
1,835 satisfied customers
My google account was hacked by a woman ....im locked out of
my google account was hacked by a woman ....im locked out of my phone while she is robbing me blind an goo ogle rests all apply to phones wat number can i call a human … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
Google says they cannot verify that it belongs to me, gmail,
google says they cannot verify that it belongs to me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm logged into my gmail on my phone and ipad. the problem
Good morning I'm logged into my gmail on my phone and ipad. the problem is I have forgotten my password ***** I have a new computer and I'm trying to sign into my account and I also changed my phone n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Google can't verify my account so I can reset my gmail, I
Google can't verify my account so I can reset my gmail, I have forgotten my password. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I've had my gmail account for over a year. I've always just
I've had my gmail account for over a year. I've always just tapped the gmail icon on the front of my iPad to connect with my email. Suddenly this sign in page comes up and I have no clue to get passed… read more
bbao
bbao
IT Consultant
1,835 satisfied customers
Dec. 12, 2014 at 12.55am, I got an email which said Security
Dec. 12, 2014 at 12.55am, I got an email which said Security Alert from Microsoft account team to access to my account. What account? It also asked if I have another email address and stupid me, I rep… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I have been locked out of my accout and i tried to create a
I have been locked out of my accout and i tried to create a new pass word and i sill can't get in, what can i do?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x