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Get msg: smtp.gmail.com rejects password. Don't know what I…

Get msg: smtp.gmail.com rejects...

Get msg: smtp.gmail.com rejects password. Don't know what I did. mail comes up when I click on mail icon without me entering password.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

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Answered in 2 minutes by:
3/16/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,019
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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what email program are you using?

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Customer reply replied 5 months ago
gmail

the mail icon you're referring to, is this on a mac?

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can we do remote session?

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Customer reply replied 5 months ago
Still cannot access gmail

sent offer to remote in

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,019
Experience: Systems Administrator
Verified
Cody and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
$6 accepted but I don't have smart phone just old cell.Can't you fix email`imap and smtp and let me know email available by setting up password *****?

to connect me;
Please download and run this file and provide me the ID/Password:
http://download.teamviewer.com/download/TeamViewerQS.dmg

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Customer reply replied 5 months ago
sorry-I am not very savvy and don't know how to do this. Let's just close this out until I can get some assistance.

ok

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Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,019
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