How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bbao Your Own Question
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2289
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
96068672
Type Your Email Question Here...
bbao is online now
A new question is answered every 9 seconds

I can't log in. I was sent a verification code and I entered

This answer was rated:

I can't log in. I was sent a verification code and I entered it. I receive "account disabled used in a way that violated policies"
JA: Are you logged into your email account on any other devices?
Customer: Not that I'm aware of. I only have it on my laptop and phone.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes and I used my phone number to verify for the code.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not really

Which website or online services are you referring to? FaceBook?

Customer: replied 8 months ago.
my gmail account***@******.***
Customer: replied 8 months ago.
my gmail account***@******.***.

Just did an account recovery test against your account and it did show "disabled" message, therefore the account has been unlocked automatically after disabling it for a while.

However, it doesn't mean you can access account without resetting the password. You do need to reset the password ***** it has to be done in a professional at least proper way. Please do NOT repeatedly (aggressively) reset the password *****

As you are using your own domain for Gmail services, your situation is a bit different.

If you are a genera user, your password ***** be easily reset by your administrator.

If you are the domain owner or the email administrator, you need to have access your domain's DNS manager and follow THIS process to reset your administrator password.

Please advise if it makes sense for you. Thanks.

Customer: replied 8 months ago.
I contacted our administrator and it is back in service. Thanks for your assistance.

Great. Can you please kindly rate my service and close the case now? Thanks!

bbao and 5 other Email Specialists are ready to help you