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I have a couple of old Google accounts that i wasn't able to…

Customer Question
Hello, i have a...

Hello, i have a couple of old Google accounts that i wasn't able to access for about 2 years. i tried to use my old email address and it let me use the email address but wouldn't let me into the account. How can i access the old accounts and are they still active?

Technician's Assistant: Are you logged into your email account on any other devices?

No the accounts haven't been accessed at all from any device. The truth is i went to prison and didn't think to save the passwords. i have activated a new email address which is what im using now.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes i couldn't remember the phone number or the email address i had used but i got one of the security questions right? Cant i use my SS to help?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i would just like my Pictures from those accounts. thank you for your help

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
there is photos on my Facebook page that match my Google photos. my FB is Peppa smith at FB.com
Answered in 2 hours by:
3/15/2018
Email technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

I understand your concern Per the Gmail Program Policies (since revised), a Gmail account was deleted by Google and the username became unavailable after nine months of inactivity.

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