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Had so much trouble with Yahoo and so grandson opened an…

Customer Question
Had so much trouble...

Had so much trouble with Yahoo and so grandson opened an email with Google for me. But all my emails in Yahoo are still there and does not recognize the password ***** used all the time. But want to get back in. Help!!

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

My iPhone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Do not have sec questions written down and do not remember them. What phone # do you need, my home or cell

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

I don't know what to ask

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/15/2018
Email technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 4 months ago

It sounds like you are unable to access your Yahoo account because you forgot the password ***** it so in this case we can try to reset the password ***** your yahoo account.

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Email technician: Aparna Indresh,
 replied 4 months ago

May I have your Yahoo email address so that i can check for the password ***** option from my side?

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Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,275
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there

Do you still need assistance with this?

Please let me know

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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