Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I need to send an attachment of 17 pages or so and I can’t…

Customer Question
I need to send...

I need to send an attachment of 17 pages or so and I can’t get it to work! I need some help!

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet connection is fine

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 20 minutes by:
3/15/2018
Email technician: Shefin, Internet and Email Specialist replied 4 months ago
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,642
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Is it a PDF file?

May I know the operating system you are using? Is it Windows 10?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

Ask Your Own Email Question
Customer reply replied 4 months ago
a PDF
Customer reply replied 4 months ago
I’m trying to send it from my iPad
Email technician: Shefin, Internet and Email Specialist replied 4 months ago

Hi,

Can you let me know the size of the attachment?

Thank you.

Shefin

Ask Your Own Email Question
Customer reply replied 4 months ago
I guess I could send it from my computer
Customer reply replied 4 months ago
Sure. Standby
Email technician: Shefin, Internet and Email Specialist replied 4 months ago

Hi,

I would suggest you try the computer. it will be easy.

Thank you.

Shefin

Ask Your Own Email Question
Customer reply replied 4 months ago
Idk how to tell
Customer reply replied 4 months ago
Ok... I’ll do that.. thank u
Customer reply replied 4 months ago
Can u please cancel my free trial?
Email technician: Shefin, Internet and Email Specialist replied 4 months ago

Hi,

Please try it on your computer and let me know if you are not able to do that.

Thank you.

Shefin

Ask Your Own Email Question
Customer reply replied 4 months ago
I’m not even set up yet...no worries!
Customer reply replied 4 months ago
I’m going to try to text it
Email technician: Shefin, Internet and Email Specialist replied 4 months ago

Hi,

Take your time and let me know the response.

Thank you.

Shefin

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Internet and Email Specialist
Category: Email
Satisfied Customers: 6,642
6,642 Satisfied Customers
Experience: Working as Tech support specialist with a world famous computer manufacturer

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot get my emails. I finally got a live voice at Google
I cannot get my emails. I finally got a live voice at Google who could not help me. He kept directing me to web sites that had no help. He finally told me that they don't provide tech support over the… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
My Google email is locked up with this message "You can't
My Google email is locked up with this message "You can't send or receive emails because you're out of storage space." I have drastically cleaned up storage and my account shows I have over 13 GB free… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I can't make any changes to my settings. The little gear at
I can't make any changes to my settings. The little gear at top right has only 2 options: add signature or use vacation option. I can't get to settings. I hate your change to inbox with the 3 categori… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am having trouble with Thunderbird. My wife and I each
I am having trouble with Thunderbird. My wife and I each have an account. Her mail is coming through but mine is not. I have to go on the Comcast web site to see mine. Also, when we send messages, it … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My internet connection has been suspended. I can't sent or
My internet connection has been suspended. I can't sent or recieve e-mail. Microsoft connection needs reset or something. I chatted with you awhile ago-you we're going to send a form for me to return.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My email has been deleted for one account. I can't retrieve
My email has been deleted for one account. I can't retrieve it and historically it has never let me send emails. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I have an iPad and I can't get my email to come in. I have
I have an iPad and I can't get my email to come in. I have tried to do everything on my iPad through settings and it's no help. If I could just change my password *****'m sure that will solve everythi… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
Get the following message in my email-- Can't reach this
get the following message in my email-- Can't reach this page•Make sure the web address //ieframe.dll/dnserrordiagoff.htm# ***** ***** •Search for this site on Bing •Refresh the page … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need to send an attachment larger tha 5mb by email, an
hi I need to send an attachment larger tha 5mb by email … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
534 satisfied customers
HOW DO I UPGRADE FROM MICROSOFT OUTLOOK 2003 TO 2010. FOR
HOW DO I UPGRADE FROM MICROSOFT OUTLOOK 2003 TO 2010. … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
534 satisfied customers
I cannot open attachments, I assume outlook---my company
I assume outlook---my company just put thunderbird on my computer … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I'm trying to send out a large attachment and keep getting a
I'm trying to send out a large attachment and keep getting a message that my connection to the outgoing server timed out. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cant open any of my emails. When I try to open the file
I can't open any of my emails. When I try to open the file It ask if i want to go to computer or dropbox and if i say computer then it ask if i want to open or save i hit open. then i get a message th… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Yahoo mail will not let me attach any files when sending from
Yahoo mail will not let me attach any files when sending from my PC, regardless of browser used or file type. I can send attachments just fine from my laptop, so the problem appears to be a PC setting… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
yahoo mail will only let me use an older version. I can not
yahoo mail will only let me use an older version. I can not view pictures in my emails. I am using Windows 8 and internet explorer 10.… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I am unable to send attachments from my work email( gmail business
I am unable to send attachments from my work email( gmail business account). I have tried different browsers and i can not send anything over 1MB. I tried this from my hotmail, and yahoo accounts and … read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
Hi, I am attempting to send an email with a document attached.
Hi, I am attempting to send an email with a document attached. The document has successfully loaded to the mail. When I select send, Gmail advises that it is "sending" the mail but the message stays o… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
For about a week, I have been receiving email that doesn't
For about a week, I have been receiving email that doesn't have the attachment with it. It is sent to a lot of other people and they get it just fine. I ask them to re-send it and it still doesn't com… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x